Cost decision making in building maintenance practice in Malaysia

Purpose – The main purpose of this paper is to systematically identify important factors that are considered in decision making of maintenance cost and discuss how these factors affect maintenance performance.Design/methodology/approach – This paper employs triangulation technique, which combines quantitative and qualitative approaches. The paper starts with the identification of dominant factors through literature reviews followed by semi‐structured interviews with ten building managers and questionnaire survey. A set of questionnaires are distributed to 200 selected buildings managers in Malaysia. The results from 62 completed questionnaires form a database for the quantitative analysis.Findings – This paper concludes that the maintenance performance suffers from the insufficient allocation of maintenance cost. The main factors that are usually considered by the building managers in allocation of maintenance costs are availability of funding, client's preference, and economic situation. Associative test...

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