Success factors for implementing e-government services: the case of the Austrian e-government service portal

This paper illustrates the lessons learned from the implementation and management of a web-based Government Information System in Austria. We will discuss the case of the implementation of a nation-wide e-government service portal. The analysis is based upon the theoretical foundations of "IS failure" and "e-government strategy" research. Throughout the paper, findings of IS failure research are reflected. The lessons derived from the analysis are grouped into four key domains of web-based Government Information Systems development: content and services, user interface, organisational integration, and IT infrastructure. The paper also shows that IS failure models must be considered as viable concepts for practitioners when it comes to identifying potential obstacles in the development of web-based Government Information Systems. Based on this case study and the lessons derived form the analysis, we will also try to identify the main success factors and success drivers for implementing e-government services.

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