Measuring information quality in the order fulfilment process

Purpose – The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process.Design/methodology/approach – Measurement scales are developed out of the ...

[1]  C. John Langley,et al.  Management of Business Logistics: A Supply Chain Perspective , 2002 .

[2]  David W. Gerbing,et al.  An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment , 1988 .

[3]  James S. Keebler,et al.  Keeping Score: Measuring the Business Value of Logistics in the Supply Chain , 1999 .

[4]  Terry Bollinger,et al.  A critical look at software capability evaluations , 1991, IEEE Software.

[5]  Thomas J. Goldsby,et al.  Information technology influences on world class logistics capability , 1997 .

[6]  D. Lambert,et al.  SUPPLY CHAIN MANAGEMENT -- MORE THAN A NEW NAME FOR LOGISTICS , 1997 .

[7]  P. Coughlan,et al.  Development of a technical innovation audit , 1996 .

[8]  R. C. Winton,et al.  An elementary guide to reliability , 1968 .

[9]  Robert Szakonyi,et al.  Measuring R&D Effectiveness—I , 1994 .

[10]  D. Macbeth,et al.  Partnership Sourcing: An Integrated Supply Chain Management Approach , 1994 .

[11]  Keely L. Croxton.  The Order Fulfillment Process , 2003 .

[12]  Michael Pecht,et al.  Auditing the Reliability Capability of Electronics Manufacturers , 2003 .

[13]  James Moultrie,et al.  Exploratory studies of a proposed Design Maturity Model , 2001 .

[14]  Michael E. McGrath,et al.  Setting the PACE in product development : a guide to product and cycle-time excellence , 1996 .

[15]  Holger Schütz,et al.  Benchmarking labour market performance and labour market policies: Theoretical foundations and applications , 1998 .

[16]  P. Mouncey.  Improving Data Warehouse and Business Information Quality , 2001 .

[17]  Mike Gregory,et al.  The use of maturity models/grids as a tool in assessing product development capability , 2002, IEEE International Engineering Management Conference.

[18]  Elmer E Lewis,et al.  Introduction To Reliability Engineering , 1987 .

[19]  Patricia J. Daugherty,et al.  Information Exchange, Responsiveness and Logistics Provider Performance , 1996 .

[20]  Bob D. Cutler,et al.  Identifying antecedents of information exchange within supply chains , 2002 .

[21]  Suzanne Garcia,et al.  Key Practices of the Capability Maturity Model, Version 1.1 , 1993 .

[22]  Michael Pecht,et al.  Product Reliability, Maintainability, and Supportability Handbook , 1995 .

[23]  J. Mentzer,et al.  VALIDITY IN LOGISTICS RESEARCH. , 1997 .

[24]  Roger G. Schroeder,et al.  A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT , 1994 .

[25]  Patricia J. Daugherty,et al.  The Impact of Information on Supplier Performance , 1996 .

[26]  Stig Arne Mattsson.  Logistik i försörjningskedjor , 2002 .

[27]  Aarnout Brombacher,et al.  MIR: The use of reliability information flows as a maturity index for quality management , 1999 .

[28]  P. Daugherty,et al.  INFORMATION SUPPORT FOR ALLIANCES: PERFORMANCE IMPLICATIONS , 2002 .

[29]  Aarnout Brombacher,et al.  Analysis of quality information flows in the product creation process of high-volume consumer products , 2000 .

[30]  Aarnout Brombacher,et al.  Quality of information flow in the backend of a product development process; a case study , 2004 .

[31]  Barbara B. Flynn,et al.  Empirical research methods in operations management , 1990 .