Quality of Experience Estimators in Networks

In this chapter, we will present some of the conceptual results produced so far within QuEEN (and other related activities, such as COST Action IC1003 Qualinet), and the proposed mechanisms from making these concepts operational ; that is a way to theoretically model QoE for any type of (online) service, and a way to go from these theoretical models to concrete implementations. We will furthermore introduce some applications of this approach and of QoE in general, such as Service Level Agreement (SLA) management, and QoE-driven network management.