Comparing quality signals as tools of consumer protection: are warranties always better than advertisements to promote higher product quality?

Firms use different instruments to convey product quality in order to counteract market failures due to lack of information on behalf of consumers. We will give a brief overview on the two main types of quality signals. Then an economic model is developed to determine which offers better incentives to provide for higher production quality. The results are applied to the present legislation on warranty law and on misleading advertisement.

[1]  On Economic Incentive for Quality Upgrading , 1997 .

[2]  C. Shapiro Consumer Information, Product Quality, and Seller Reputation , 1982 .

[3]  Edward Schlee Buyer experimentation and introductory pricing , 2001 .

[4]  Peter Isard,et al.  The Effectiveness of Using the Tax System to Curb Inflationary Collective Bargains: An Analysis of the Wallich-Weintraub Plan , 1973, Journal of Political Economy.

[5]  P. Nelson Advertising as Information , 1974, Journal of Political Economy.

[6]  Nathalie Chappe The Informational Role of the Arbitration Clause , 2002 .

[7]  A. Rao,et al.  No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality , 2000 .

[8]  Gregory A. DeCroix Optimal warranties, reliabilities and prices for durable goods in an oligopoly , 1999, Eur. J. Oper. Res..

[9]  Juergen Noll Does One Size Fit All? A Note on the Harmonization of National Warranty Law as a Tool of Consumer Protection , 2003 .

[10]  Sunil Erevelles,et al.  The universality of the signal theory for products and services , 2001 .

[11]  Stephen S. Standifird Reputation and e-commerce: eBay auctions and the asymmetrical impact of positive and negative ratings , 2001 .

[12]  J. Stiglitz The Contributions of the Economics of Information to Twentieth Century Economics , 2000 .

[13]  Sridhar Moorthy,et al.  Advertising Spending and Perceived Quality , 2000 .

[14]  Dale A. Stirling,et al.  Information rules , 2003, SGMD.

[15]  C. Hjorth-Andersen Quality Indicators: in Theory and in Fact , 1991 .

[16]  William Boulding,et al.  A consumer-side experimental examination of signaling theory: Do , 1993 .

[17]  John Hudson,et al.  Signalling product quality: When is price relevant? , 1996 .

[18]  Louis Phlips,et al.  The Economics of Imperfect Information , 1989 .

[19]  George A. Akerlof The Market for “Lemons”: Quality Uncertainty and the Market Mechanism , 1970 .

[20]  A. Cavaliere,et al.  Overcompliance and Voluntary Agreements , 2000 .

[21]  Sanford J. Grossman The Informational Role of Warranties and Private Disclosure about Product Quality , 1981, The Journal of Law and Economics.

[22]  D. Murthy,et al.  New product warranty: A literature review , 2002 .

[23]  Niraj Dawar,et al.  The joint effects of brands and warranties in signaling new product quality , 2002 .

[24]  Paul R. Milgrom,et al.  Price and Advertising Signals of Product Quality , 1986, Journal of Political Economy.

[25]  Michael J. Trebilcock,et al.  Information-Based Principles for Rethinking Consumer Protection Policy , 1998 .

[26]  H. Beales,et al.  The Efficient Regulation of Consumer Information , 1981, The Journal of Law and Economics.

[27]  John Hudson,et al.  A Bayesian approach to the evaluation of stochastic signals of product quality , 2000 .

[28]  Franklin Allen,et al.  Reputation and Product Quality , 1984 .