The Decision making process of small business for microcomputers and software selection and usage

AbstractIn this paper we investigate the selection process of microcomputers and software applications in small businesses as well as the usage of their computer facilities. We report on an empirical study of small businesses in five selected states. One finding is that owners, managers, and users are most involved in the selection of microcomputers and software. The study also identifies the most important criteria considered in the selection process. Based on the results of the study, we develop a systems approach for small businesses to use in selecting the most appropriate microcomputer and software.