论文信息 - An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA - 字舞流文

An Analysis Research on User Satisfaction of Public Library Comparison between Korea and USA

[1] W. DeSarbo,et al. Response Determinants in Satisfaction Judgments , 1988 .

[2] J. J. Cronin,et al. Customer Orientation , 2001 .

[3] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .

[4] A. Parasuraman,et al. A Conceptual Model of Service Quality and Its Implications for Future Research , 1985 .

[5] Jerry R. Goolsby,et al. Cognitive Moral Development and Marketing , 1992 .