Achieving accessibility through personalization

Accessibility is a goal towards which all public technology should aim. That is, to create technology which is usable by all people, regardless of their abilities. Achievement of this goal is limited by what is possible with current technology, what is commercially viable, and what is understood about matching technology to individuals, particularly of people with disabilities which can create barriers to Automated Teller Machine (ATM) access. This paper presents findings of our initial studies on the accessibility of ATMs.