Personality Traits and Negotiation Style Effects on Negotiators' Perceptions in a Web-Based Negotiation

This article investigates the relationship between the prior knowledge of someone's personality traits and negotiation styles in negotiations supported by web-based negotiation support system NSS and the negotiator's perception of the usefulness of NSS, ease of use of communication mechanisms, and outcome satisfaction. A distributive negotiation problem between dyads was proposed for participants. The dyadic analyses were performed using the actor-partner interdependence model. As a result, the analyses found significant effects of prior knowledge of information about personality traits and negotiation styles on the negotiator's perception actor effects of the usefulness and ease of use of communication mechanisms, and an indirect effect on outcome satisfaction. Significant effects were also found in the relationship between the opponents' perceptions partner effects on ease of use of communication mechanisms and prior knowledge about personality traits and negotiation styles, as well as their effects on outcome satisfaction.

[1]  Koen V. Hindriks,et al.  Effective acceptance conditions in real-time automated negotiation , 2014, Decis. Support Syst..

[2]  John Lim,et al.  An experimental investigation of the impact of NSS and proximity on negotiation outcomes , 2000, Behav. Inf. Technol..

[3]  Jeanne M. Brett,et al.  Managing Workplace Conflict in the United States and Hong Kong. , 2001, Organizational behavior and human decision processes.

[4]  Simone A. Ludwig Agent-Based Assistant for e-Negotiations , 2008, ISMIS.

[5]  Soon Jae Kwon,et al.  The Influence of Causality on Negotiation Support Systems , 2010, J. Comput. Inf. Syst..

[6]  Fred D. Davis Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[7]  Paul A. Bell,et al.  Predicting interpersonal conflict resolution styles from personality characteristics , 2008 .

[8]  Mary Helen Fagan,et al.  Exploring the Intention to Use Computers: An Empirical Investigation of the Role of Intrinsic Motivation, Extrinsic Motivation, and Perceived Ease of Use , 2008, J. Comput. Inf. Syst..

[9]  Cassandra L. Govan,et al.  I feel, therefore you act: Intrapersonal and interpersonal effects of emotion on negotiation as a function of social power , 2010 .

[10]  B. Laursen Dyadic and group perspectives on close relationships , 2005 .

[11]  G. Richard Shell,et al.  Teaching Ideas: Bargaining Styles and Negotiation: The Thomas-Kilmann Conflict Mode Instrument in Negotiation Training , 2001 .

[12]  D. A. Kenny,et al.  The Social Relations Model: How to Understand Dyadic Processes , 2010 .

[13]  William P. Bottom,et al.  On the role of personality, cognitive ability, and emotional intelligence in predicting negotiation outcomes A meta-analysis , 2013 .

[14]  Tawfik Jelassi,et al.  Negotiation support systems: an overview of design issues and existing software , 1989, Decis. Support Syst..

[15]  David Antonioni,et al.  Relationship between the Big Five personality factors and conflict management styles. , 1998 .

[16]  Peter J. Carnevale,et al.  Negotiation in Social Conflict , 1993 .

[17]  Mareike Schoop,et al.  Conflict Management Support in Electronic Negotiations , 2010, ODR.

[18]  D. A. Kenny,et al.  Data analysis in social psychology. , 1998 .

[19]  Jennifer Mahon Conflict style and cultural understanding among teachers in the western United States: Exploring relationships , 2009 .

[20]  H. Raiffa,et al.  Negotiation Analysis: The Science and Art of Collaborative Decision Making , 2003 .

[21]  John Lim,et al.  A conceptual framework on the adoption of negotiation support systems , 2003, Inf. Softw. Technol..

[22]  Beyond the Thomas–Kilmann Model: Into Extreme Conflict , 2015 .

[23]  F. Heiba INTERNATIONAL BUSINESS NEGOTIATIONS: A STRATEGIC PLANNING MODEL , 1984 .

[24]  K. M. Bartol,et al.  Organizational context and face-to-face interaction: Influences on the development of trust and collaborative behaviors in computer-mediated groups , 2009 .

[25]  Zhenzhong Ma Personality and negotiation revisited: toward a cognitive model of dyadic negotiation , 2008 .

[26]  Thomas F. Gattiker,et al.  Negotiation, Email, and Internet Reverse Auctions: How Sourcing Mechanisms Deployed by Buyers Affect Suppliers’ Trust , 2007 .

[27]  C. D. De Dreu,et al.  Social motives and trust in integrative negotiation : The disruptive effects of punitive capability , 1998 .

[28]  Max H. Bazerman,et al.  Negotiator cognition and rationality: A behavioral decision theory perspective , 1992 .

[29]  James M. LeBreton,et al.  Just the two of us: misalignment of theory and methods in examining dyadic phenomena. , 2012, The Journal of applied psychology.

[30]  William C. Perkins,et al.  An empirical study of the efficacy of a computerized negotiation support system (NSS) , 1997, Decis. Support Syst..

[31]  D. A. Kenny,et al.  Interpersonal Perception: A Social Relations Analysis , 1988 .

[32]  Misperceiving negotiation counterparts : When situationally determined bargaining behaviors are attributed to personality traits , 1999 .

[33]  Angelo Gaeta,et al.  A personality based adaptive approach for information systems , 2015, Comput. Hum. Behav..

[34]  Lucio Baccaro,et al.  Are Some Negotiators Better Than Others? Individual Differences in Bargaining Outcomes. , 2008, Journal of research in personality.

[35]  D. A. Kenny,et al.  Detecting, measuring, and testing dyadic patterns in the actor-partner interdependence model. , 2010, Journal of family psychology : JFP : journal of the Division of Family Psychology of the American Psychological Association.

[36]  Mareike Schoop,et al.  An Empirical Investigation of the Acceptance of Electronic Negotiation Support System Features , 2005, ECIS.

[37]  Ofir Turel,et al.  Interdependence Issues in Analyzing Negotiation Data , 2010 .

[38]  David,et al.  STYLES OF MANAGING INTERPERSONAL WORKPLACE CONFLICT IN RELATION TO STATUS AND FACE CONCERN: A STUDY WITH ANGLOS AND CHINESE , 2004 .

[39]  R. Beauregard,et al.  An experimental study of credibility in e‐negotiations , 2005 .

[40]  L. R. Goldberg THE DEVELOPMENT OF MARKERS FOR THE BIG-FIVE FACTOR STRUCTURE , 1992 .

[41]  Teresa Correa,et al.  Who interacts on the Web?: The intersection of users' personality and social media use , 2010, Comput. Hum. Behav..

[42]  L. Thompson Negotiation behavior and outcomes: Empirical evidence and theoretical issues. , 1990 .

[43]  Catherine E. Connelly,et al.  In Justice We Trust: Predicting User Acceptance of E-Customer Services , 2008, J. Manag. Inf. Syst..

[44]  Sai On Cheung,et al.  A Study of Styles and Outcomes in Construction Dispute Negotiation , 2006 .

[45]  G. Shell Bargaining Styles and Negotiation: The Thomas-Kilmann Conflict Mode Instrument in Negotiation Training , 2001 .

[46]  A. D. Slabbert,et al.  Conflict management styles in traditional organisations , 2004 .

[47]  R. Hastie,et al.  Social perception in negotiation , 1990 .

[48]  B. A. Jain,et al.  The effect of task complexity and conflict handling styles on computer-supported negotiations , 2000, Inf. Manag..

[49]  G. Kersten,et al.  Negotiators' Communication, Perception of Their Counterparts, and Performance in Dyadic E-negotiations , 2006 .

[50]  Gregory E. Kersten,et al.  Negotiation Support and E-negotiation Systems: An Overview , 2007 .

[51]  Russell B. Korobkin,et al.  A Positive Theory of Legal Negotiation , 2000 .

[52]  E. Miles,et al.  Gender and creation of value in mixed‐motive negotiation , 2009 .

[53]  Hillary Anger Elfenbein,et al.  What Do People Value When They Negotiate? Mapping the Domain of Subjective Value in Negotiation , 2006, Journal of personality and social psychology.

[54]  J. Nijenhuis,et al.  The General Factor of Personality: A meta-analysis of Big Five intercorrelations and a criterion-related validity study , 2010 .

[55]  J. S. Himes Conflict and Conflict Management , 1980 .

[56]  Gregory E. Kersten,et al.  User Assessment of Internet-Based Negotiation Support Systems: An Exploratory Study , 2006, J. Organ. Comput. Electron. Commer..

[57]  R. Oliver,et al.  Outcome Satisfaction in Negotiation: A Test of Expectancy Disconfirmation , 1994 .

[58]  P. Carnevale,et al.  Conflict on the Internet. , 1997 .

[59]  Martin Bichler,et al.  Towards a Structured Design of Electronic Negotiations , 2003 .

[60]  Fred D. Davis User Acceptance of Information Technology: System Characteristics, User Perceptions and Behavioral Impacts , 1993, Int. J. Man Mach. Stud..

[61]  Tak Wing Yiu,et al.  How Do Personality Traits Affect Construction Dispute Negotiation? Study of Big Five Personality Model , 2011 .

[62]  Gordon B. Davis,et al.  Testing the Determinants of Microcomputer Usage via a Structural Equation Model , 1995, J. Manag. Inf. Syst..

[63]  Zhenzhong Ma,et al.  Exploring the Relationships between the Big Five Personality Factors, Conflict Styles, and Bargaining Behaviors , 2005 .

[64]  D. A. Kenny,et al.  Consequences of violating the independence assumption in analysis of variance. , 1986 .

[65]  Marije van Amelsvoort,et al.  The Interplay of Communication and Decisions in Electronic Negotiations: Communicative Decisions or Decisive Communication? , 2014 .

[66]  Badrul H. Khan,et al.  User Interface Design for Virtual Environments: Challenges and Advances , 2011 .

[67]  Alma Mintu-Wimsatt Personality and negotiation style: The moderating effects of cultural context , 2002 .

[68]  Deborah L. Kidder,et al.  What about negotiator styles , 2008 .

[69]  Eric W.T. Ngai,et al.  A critical review of end-user information system satisfaction research and a new research framework , 2002 .

[70]  R. Oliver,et al.  Affect in Dyadic Negotiation: A Model and Propositions , 1996 .

[71]  O. John,et al.  Measuring personality in one minute or less: A 10-item short version of the Big Five Inventory in English and German , 2007 .

[72]  Joseph S. Valacich,et al.  The Effects of Personality and Media Differences on the Performance of Dyads Addressing a Cognitive Conflict Task , 2002 .

[73]  O. Miller The Negotiation Style: A Comparative Study between the Stated and in- Practice Negotiation Style , 2014 .

[74]  D. A. Kenny,et al.  The Actor–Partner Interdependence Model: A model of bidirectional effects in developmental studies , 2005 .

[75]  Yufei Yuan,et al.  User Acceptance of Web-Based Negotiation Support Systems: The Role of Perceived Intention of the Negotiating Partner to Negotiate Online , 2007 .

[76]  D. Kashy,et al.  Conceptual and Methodological Issues in the Analysis of Data from Dyads and Groups , 2012 .

[77]  Bassam Hasan,et al.  Effects of interface style on user perceptions and behavioral intention to use computer systems , 2007, Comput. Hum. Behav..

[78]  Hillary Anger Elfenbein,et al.  Individual Differences in Negotiation , 2015 .

[79]  D. A. Kenny,et al.  Models of Non-Independence in Dyadic Research , 1996 .

[80]  Gregory E. Kersten,et al.  WWW-based negotiation support: design, implementation, and use , 1999, Decis. Support Syst..

[81]  D. A. Kenny,et al.  The statistical analysis of data from small groups. , 2002, Journal of personality and social psychology.

[82]  R. Friedman,et al.  Bargainer Characteristics in Distributive and Integrative Negotiation , 1998 .

[83]  Zhenzhong Ma,et al.  Getting to Yes in China: Exploring Personality Effects in Chinese Negotiation Styles , 2005 .

[84]  Donald E. Conlon,et al.  The mind and heart (literally) of the negotiator: personality and contextual determinants of experiential reactions and economic outcomes in negotiation. , 2012, The Journal of applied psychology.

[85]  Jin-Sung Kim,et al.  Exploring the user interface of negotiation support systems from the user acceptance perspective , 2007, Comput. Hum. Behav..