Interorganizational Trust and Interorganizational System's Information Quality

Trust has been emphasized to have important influences on the success of interorganizational systems. This paper focuses on how various types of trust impact the various types of investments in IOS related resources and the Interorganizational system's information quality (IOS IQ). The combination of the invested resources of both organizations is argued to produce IOS capabilities that fit the IOS IQ. A conceptual model is constructed combining information quality, transaction-cost economics, resources-based view and trust. Four explorative case studies are conducted on interorganizational systems. Findings suggest that different types of trust have distinctive impacts on IOS IQ, investments in resources and consequently IOS capabilities. The findings are subsequently employed in a quantitative field study.

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