A Workplace Study of the Adoption of Information Visualization Systems. Proceedings of I-KNOW'03: 3rd International Conference on Knowledge Management, Graz, Austria

This paper reports an ongoing longitudinal study of the adoption of information visualization systems by administrative data analysts. Participants were initially excited about the anticipated potential of visual data analysis for their work, but gradually discovered difficulties that eventually precluded a true integration of the visualization system into their daily work practices. These difficulties are unrelated to the specific visualization system used. We conclude that data analysts can take much better advantage of the benefits of information visualization systems when these systems are redesigned to be complementary products of current data analysis and workflow systems, rather than being stand-alone products as is currently the case. Our study offers some insights about how this complementarity can be achieved.

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