An introduction to the language-action perspective

The conventional perspective on information systems stresses the contents of messages rather than the way they are exchanged [18]. For example, data flow diagrams are used as primary design tools. Thus, the focus is on the form and structure of messages [12]. In contrast, the Language-Action Perspective emphasises what people do while communicating, how language is used to create a common reality for all communication partners, and how their activities are coordinated through language. Here, the focus is on the pragmatic aspect of language, i.e. how language is used in particular contexts to achieve practical goals such as agreements or mutual understandings. This new approach argues that as social action is mediated through communication, the main role of an information system should be to support organisational communication [23,25]. LAP has since developed into a new paradigm for the design of computer systems.

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