A Framework for Human Resource Management

PART I Introduction Chapter 1 Managing Strategic Human Resources Today What Is Human Resource Management? Trends Influencing Human Resource Management The New Human Resource Managers Strategic Human Resource Management The Plan of This Book CASE INCIDENT: Jack Nelson's Problem CONTINUING CASE: Carter Cleaning Company EXPERIENTIAL EXERCISE: Helping "The Donald" Chapter 2 Managing Equal Opportunity and Diversity Selected Equal Employment Opportunity Laws Defenses Against Discrimination Allegations Illustrative Discriminatory Employment Practices The EEOC Enforcement Process Diversity Management and Affirmative Action Programs CASE INCIDENT: A Case of Racial Discrimination? CONTINUING CASE: Carter Cleaning Company EXPERIENTIAL EXERCISE: Too Informal? VIDEO CASE: Human Resource Management (At Patagonia) VIDEO CASE: Equal Employment (UPS) PART II Recruiting and Placing Employees Chapter 3 Personnel Planning, Recruiting, and Talent Management The Talent Management Framework The Basics of Job Analysis The Recruitment and Selection Process Workforce Planning and Forecasting Recruiting Job Candidates Developing and Using Application Forms CASE INCIDENT: Finding People Who Are Passionate about What They Do CONTINUING CASE: Carter Cleaning Company APPENDIX: Enrichment Topics in Job Analysis Chapter 4 Testing and Selecting Employees The Basics of Testing and Selecting Employees Using Tests at Work Interviewing Prospective Employees Using Other Selection Techniques CASE INCIDENT: The Tough Screener CONTINUING CASE: Carter Cleaning Company EXPERIENTIAL EXERCISE: The Most Important Person You'll Ever Hire Chapter 5 Training and Developing Employees Orienting Employees The Training Process Implementation: Training Techniques Managerial Development and Training Managing Organizational Change and Development Evaluating the Training Effort CASE INCIDENT: Reinventing the Wheel at Apex Door Company CONTINUING CASE: Carter Cleaning Company EXPERIENTIAL EXERCISE: Flying the Friendlier Skies VIDEO CASE: Recruiting at Hautelook VIDEO CASE: Employee Testing and Selection at Patagonia VIDEO CASE: Training at Wilson Learning PART III Appraising and Compensating Employees Chapter 6 Performance Management, Appraisals, and Careers Basic Concepts in Performance Appraisal and Management Basic Appraisal Methods Practical Suggestions for More Effective Appraisals Coaching and Career Management Performance Management Talent Management Practices for Strategic Employee Appraisals CASE INCIDENT: Appraising the Secretaries at Sweetwater U CASE INCIDENT: Back with a Vengeance CONTINUING CASE: Carter Cleaning Company EXPERIENTIAL EXERCISE: Appraising an Instructor Chapter 7 Compensating Employees What Determines How Much You Pay? How to Create a Market-Competitive Pay Plan Incentive Plans Employee Benefits Current Compensation Trends CASE INCIDENT: Salary Inequities at Acme Manufacturing CONTINUING CASE: Carter Cleaning Company EXPERIENTIAL EXERCISE: Ranking the College's Administrators' Jobs VIDEO CASE: Compensation (Focus Pointe) VIDEO CASE: Performance Management California Health Foundation VIDEO CASE: Joie de Vivre Hospitality: Pay for Performance and Financial Incentives PART IV Employee Rights and Safety Chapter 8 Managing Employee Ethics, Engagement, Retention, and Fair Treatment Ethics and Fair Treatment at Work Managing Discipline and Privacy Managing Dismissals Managing Voluntary Employee Turnover and Retention Employee Engagement CASE INCIDENT: Enron, Ethics, and Organizational Culture CONTINUING CASE: Carter Cleaning Company EXPERIENTIAL EXERCISE: To Discipline or Not? Chapter 9 Managing Labor Relations and Collective Bargaining The Labor Movement Unions and the Law The Union Drive and Election The Collective Bargaining Process What's Next for Unions? CASE INCIDENT: Negotiating with the Writers Guild of America CONTINUING CASE: Carter Cleaning Company EXPERIENTIAL EXERCISE: The Union-Organizing Campaign at Pierce U Chapter 10 Protecting Safety and Health Employee Safety and Health: An Introduction What Causes Accidents? How to Prevent Accidents Workplace Health Hazards: Problems and Remedies CASE INCIDENT: The New Safety and Health Program CONTINUING CASE: Carter Cleaning Company EXPERIENTIAL EXERCISE: Checking for Unsafe Conditions VIDEO CASE: Union-Management Relations (UPS) VIDEO CASE: Safety (California Health Foundation) Module A Practical HR Tools, Guidelines, and Systems for Managers Appendix Glossary Notes Name Index Subject Index