Investigating Knowledge Management Factors Affecting Chinese ICT Firms Performance: An Integrated KM Framework

This article sets out to investigate the critical factors of Knowledge Management (KM) which are considered to have an impact on the performance of Chinese information and communication technology (ICT) firms. This study confirms that the cultural environment of an enterprise is central to its success in the context of China. It shows that a collaborated, trusted, and learning environment within ICT firms will have a positive impact on their KM performance.

[1]  Michael H. Morris,et al.  The Effect of Centralization and Formalization on Entrepreneurship in Export Firms , 1998 .

[2]  F. Damanpour Organizational Innovation: A Meta-Analysis Of Effects Of Determinants and Moderators , 1991 .

[3]  Subba Narasimha,et al.  ORGANIZATIONAL KNOWLEDGE, HUMAN RESOURCE MANAGEMENT, AND SUSTAINED COMPETITIVE ADVANTAGE: TOWARD A FRAMEWORK , 2000 .

[4]  M. Lynne Markus,et al.  Toward A Theory of Knowledge Reuse : Types of Knowledge Reuse Situations and Factors in Reuse Success , 2022 .

[5]  Georgina Murray,et al.  Australian Expatriates' Experiences in Working Behind the Bamboo Curtain: An Examination of guanxi in Post-communist China , 2002 .

[6]  Anil Menon,et al.  A Model of Marketing Knowledge use within Firms , 1992 .

[7]  I. Nonaka,et al.  The Knowledge Creating Company , 2008 .

[8]  Bernard L. Simonin The Importance of Collaborative Know-How: An Empirical Test of the Learning Organization , 1997 .

[9]  T. Lynam,et al.  A review of tools for incorporating community knowledge, preferences, and values into decision making in natural resources management , 2007 .

[10]  Mary B. Teagarden,et al.  Knowledge Sharing Among High-Tech MNCs in China and India: . Invisible Barriers, Best Practices and Next Steps , 2008 .

[11]  S. Ghoshal,et al.  Social Capital, Intellectual Capital, and the Organizational Advantage , 1998 .

[12]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[13]  P. Chisnall Mail and Internet Surveys: The Tailored Design Method , 2007, Journal of Advertising Research.

[14]  D. Barton Wellsprings of knowledge: building and sustaining the sources of innovation , 1995 .

[15]  B. Kogut,et al.  Exploring internal stickiness : Impediments to the transfer of best practice within the firm , 2007 .

[16]  Robert P. Colwell The People Factor , 2006 .

[17]  Anil Gupta,et al.  Knowledge Management’s Social Dimension: Lessons from Nucor Steel , 2000 .

[18]  P. Bierly,et al.  Generic knowledge strategies in the U.S. pharmaceutical industry , 1996 .

[19]  Elayne Coakes,et al.  Knowledge management: a review , 2003 .

[20]  Roger Bennett,et al.  Organisational factors and knowledge management within large marketing departments: an empirical study , 1999, J. Knowl. Manag..

[21]  Kay M. Nelson,et al.  International Conference on Information Systems ( ICIS ) 1993 THE CONTRIBUTION OF SHARED KNOWLEDGE TO IS GROUP PERFORMANCE , 2017 .

[22]  Frederick J. Riggins,et al.  Developing the learning network using extranets , 1998, Proceedings of the Thirty-First Hawaii International Conference on System Sciences.

[23]  Danny Miller,et al.  A Preliminary Typology of Organizational Learning: Synthesizing the Literature , 1996 .

[24]  P. Drucker Landmarks of tomorrow , 1959 .

[25]  A. Graham,et al.  A question of balance: Case studies in strategic knowledge management , 1996 .

[26]  K. Hutchings,et al.  National Cultural Influences on Knowledge Sharing: A Comparison of China and Russia , 2006 .

[27]  J. Jordan,et al.  Assessing your company's knowledge management style , 1997 .

[28]  William David Salisbury,et al.  Understanding the influence of organizational change strategies on information technology and knowledge management strategies , 2001, Decis. Support Syst..

[29]  野中 郁次郎,et al.  The Knowledge-Creating Company: How , 1995 .

[30]  Morten T. Hansen,et al.  What's your strategy for managing knowledge? , 1999, Harvard business review.

[31]  John P. Murray Adding Value to the Information Technology Function , 2001, Inf. Syst. Manag..

[32]  Jonathan D. Pemberton,et al.  Learning and knowledge management in the intelligent organisation , 1999 .

[33]  Thomas J. Housel,et al.  The Learning-Knowledge-Value Cycle , 1998 .

[34]  Joanne Roberts From Know-how to Show-how? Questioning the Role of Information and Communication Technologies in Knowledge Transfer , 2000 .

[35]  Remo Pareschi,et al.  Information Technology for Knowledge Management , 1998, Springer Berlin Heidelberg.

[36]  I. Nonaka,et al.  SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation , 2000 .

[37]  K. D. Joshi,et al.  Organizational knowledge resources , 2001, Decis. Support Syst..

[38]  Karl-Erik Sveiby The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets , 1997 .

[39]  Adeline du Toit,et al.  Establishing a knowledge management programme for competitive advantage in an enterprise , 2001, Int. J. Inf. Manag..

[40]  Max D. Hopper Rattling SABRE—new ways to compete on information , 1990 .

[41]  Carla O'Dell,et al.  Knowledge transfer: Discover your value proposition , 1999 .

[42]  Gerald Zaltman,et al.  Knowledge Utilization as Planned Social Change , 1979 .

[43]  Dorothy E. Leidner,et al.  An Empirical Examination of the Influence of Organizational Culture on Knowledge Management Practices , 2005, J. Manag. Inf. Syst..

[44]  Young-Gul Kim,et al.  A stage model of organizational knowledge management: a latent content analysis , 2001, Expert Syst. Appl..

[45]  M. Fischetti Working knowledge. , 2003, Scientific American.

[46]  G. Hedlund A model of knowledge management and the N‐form corporation , 2007 .

[47]  D. Sandy Staples,et al.  The use of collaborative electronic media for information sharing: an exploratory study of determinants , 2000, J. Strateg. Inf. Syst..

[48]  Stephen A.W. Drew,et al.  From knowledge to action: the impact of benchmarking on organizational performance , 1997 .

[49]  Mohammad Shamsuddoha,et al.  Knowledge Management in the Intelligent Organization , 2004 .

[50]  John B. Kidd,et al.  Knowledge Creation in Japanese Manufacturing Companies in Italy , 1998 .

[51]  G. Hult,et al.  Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination , 1998 .

[52]  E. Lawler,et al.  Empowering Service Employees , 1995 .

[53]  Wenpin Tsai Knowledge Transfer in Intraorganizational Networks: Effects of Network Position and Absorptive Capacity on Business Unit Innovation and Performance , 2001 .

[54]  Albert H. Segars,et al.  Knowledge Management: An Organizational Capabilities Perspective , 2001, J. Manag. Inf. Syst..

[55]  H. D. Thomas,et al.  SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS , 1998 .

[56]  Ettore Bolisani,et al.  Information technology management: a knowledge-based perspective , 1999 .

[57]  D. Teece Strategies for Managing Knowledge Assets: the Role of Firm Structure and Industrial Context , 2000 .

[58]  Sue Newell,et al.  Limits of IT-driven knowledge management initiatives for interactive innovation processes: towards a community-based approach , 2000, Proceedings of the 33rd Annual Hawaii International Conference on System Sciences.

[59]  Shu-Hsien Liao,et al.  Problem solving and knowledge inertia , 2002, Expert Syst. Appl..

[60]  Liam Fahey,et al.  The Eleven Deadliest Sins of Knowledge Management , 1998 .

[61]  Willow A. Sheremata Centrifugal and Centripetal Forces in Radical New Product Development Under Time Pressure , 2000 .

[62]  R. Kaplan,et al.  Having trouble with your strategy? Then map it. , 2000, Harvard business review.

[63]  Snejina Michailova,et al.  Personal Networking in Russia and China:: Blat and Guanxi , 2003 .

[64]  P. Levang,et al.  Research, part of a Special Feature on Do we need new management paradigms to achieve sustainability in tropical forests? Domestic Forests: A New Paradigm for Integrating Local Communities' Forestry into Tropical Forest Science , 2007 .

[65]  Robert Kevin Grigsby "Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation" , 1996 .

[66]  E. Nevis,et al.  Understanding Organizations as Learning Systems , 1995 .

[67]  Joanna L. Y. Ho,et al.  The Openness of Knowledge Sharing within Organizations: A Comparative Study of the United States and the People's Republic of China , 2000 .