TOTAL QUALITY MANAGEMENT AND ORGANIZATIONAL PERFORMANCE-MODERATING ROLE OF MANAGERIAL COMPETENCIES

The present study empirically examines the impact of total quality management (TQM) practices on organizational performance (OP), and the moderating role of managerial competencies (MC) on relationship of TQM practices and OP. Primary data has been collected from a convenience sample of 250 managers working in services organizations. Statistical tests of correlation, factor analysis, and regression have been used in the data analysis. The results indicate that TQM practices predict OP, and that MC does moderate TQM and performance relationship within services context in Pakistan. The findings provide useful insight to the strategic decision makers to use TQM as organizational strategy for competitive advantage. The results offer opportunity to human resources practitioners to accord priority to enhancing managerial competencies to boost performance.

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