Satisfacción de usuarios en las bibliotecas universitarias andaluzas

Nowadays, Administration and users are demanding quality in libraries services, so Academic Libraries are assuming now is the time to live it up that commitment. This situation has led to these libraries to take interest in knowing the level of satisfaction of users with library services. By request of several Academic Libraries, our group of research (SECABA) has realized studies of users' satisfaction. In the present paper we want to provide some of the results and conclusions that we have obtained. These results are very useful for decision making, benchmarking, library feedback and set up best practices for improving library services.