Centers of coordination : a case and some themes.

This chapter identifies a class of worksites characterizable in terms of participants’ ongoing orientation to problems of space and time, involving the deployment of people and equipment across distances according either to a timetable or to the emergent requirements of a time-critical situation. To meet simultaneous requirements of mobility and control, centers of coordination must function as centers to which participants distributed in space can orient, and which at any given moment they know how to find. At the same time, to coordinate activities distributed in space and time, personnel within the site must somehow have access to the situation of co-workers in other locations. One job of technologies in such settings is to meet these requirements through the reconfiguration of relevant spatial and temporal relations. This general characterization is explored through ethnographic materials from an investigation of the work of airline ground operations at a metropolitan airport on the west coast of the United States.

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