On‐line trust building in e‐enabled supply chain

Trust is a binding force in most buyer‐supplier transactions. It is critical when uncertainty and asymmetric product information are present in the transaction of a supply chain. One of the important characteristics in developing trust among trading partners of an e‐enabled supply chain is stage‐wise trust development among partners. In the present work, alternatives for trust development among buyer and supplier have been identified. In order to evaluate the alternatives to evolve trust in an e‐enabled supply chain, a framework involving analytic networked process is proposed. It helps in synthesizing various characteristics of trust in the e‐enabled supply chain. For the illustrative example, the result indicates superiority of a community responsibility system for building on‐line trust along the e‐enabled supply chain.

[1]  D. Mcgregor The professional manager , 1968 .

[2]  F. Hirsch,et al.  Social Limits to Growth. , 1977 .

[3]  Fred Hirsch,et al.  Social Limits to Growth. , 1979 .

[4]  Ronald H. Ballou Reformulating a Logistics Strategy: A Concern for the Past, Present and Future , 1981 .

[5]  T. Saaty,et al.  The Analytic Hierarchy Process , 1985 .

[6]  Luis G. Vargas,et al.  The theory of ratio scale estimation: Saaty's analytic hierarchy process , 1987 .

[7]  Barbara P. Mink,et al.  Developing High Performance People: The Art Of Coaching , 1993 .

[8]  Les Richards Empowerment and trust key to partnerships , 1995 .

[9]  Thomas L. Saaty,et al.  Decision making with dependence and feedback : the analytic network process : the organization and prioritization of complexity , 1996 .

[10]  James T. Scarnati Beyond technical competence: honesty and integrity , 1997 .

[11]  Rossouw von Solms Information security management (1): why information security is so important , 1998, Inf. Manag. Comput. Secur..

[12]  Joseph Sarkis,et al.  Strategic analysis of logistics and supply chain management systems using the analytical network process , 1998 .

[13]  Robyn Peterson Trust for quality , 1998 .

[14]  K. Blois,et al.  A trust interpretation of business to business relationships: a case‐based discussion , 1998 .

[15]  Jai-Beom Kim,et al.  Relationship marketing in Japan: the buyer‐supplier relationships of four automakers , 1999 .

[16]  E‐cash is more interesting than you think: what are the key issues? , 1999 .

[17]  Erik Brynjolfsson,et al.  Frictionless Commerce? A Comparison of Internet and Conventional Retailers , 2000 .

[18]  Joseph Sarkis,et al.  Analyzing organizational project alternatives for agile manufacturing processes: An analytical network approach , 1999 .

[19]  Dean Tjosvold,et al.  Cooperative and competitive conflict for quality supply partnerships between China and Hongkong , 1999 .

[20]  “Oops, the future is past and we almost missed it!” – Integrating quality and behavioral management methodologies , 1999 .

[21]  Gregory E. Kersten,et al.  WWW-based negotiation support: design, implementation, and use , 1999, Decis. Support Syst..

[22]  Pauline Ratnasingam,et al.  The influence of power on trading partner trust in electronic commerce , 2000, Internet Res..

[23]  Ingoo Han,et al.  Multi-party fair exchange protocol using ring architecture model , 2000 .

[24]  Sirkka L. Jarvenpaa,et al.  Consumer trust in an Internet store , 2000, Inf. Technol. Manag..

[25]  Helén Anderson,et al.  Can You Buy a Business Relationship?: On The Importance of Customer and Supplier Relationships in Acquisitions , 2001 .

[26]  Jeung-tai Eddie Tang,et al.  A conceptual model for interactive buyer-supplier relationship in electronic commerce , 2001, Int. J. Inf. Manag..

[27]  Q Tu,et al.  INFORMATION MANAGEMENT AND COMPUTER SECURITY , 2001 .

[28]  Sulin Ba,et al.  Establishing Online Trust Through a Community Responsibility System , 2001, Decis. Support Syst..

[29]  Mathias Klang,et al.  Who do you Trust ? Beyond Encryption , Secure ebusiness , 2000 .

[30]  Panagiotis Kanellis,et al.  Trust and relationship building in electronic commerce , 2001, Internet Res..

[31]  Community policing and socialcapital , 2001 .

[32]  Ashish Agarwal,et al.  Analyzing alternatives for improvement in supply chain performance , 2002 .