Identifying Issues of the Chief Information Officer Role through Qualitative Interviews

The role of Chief Information Officer (CIO) is emerging and evolving. This paper presents the results of conducting in-depth qualitative interviews with currently practicing CIOs. The approach taken in the interviews allowed for flexibility within each interview while promoting consistency across a number of interviews. Further, this approach facilitated the designation of management issues related to the CIO role at the unit and corporate levels as well as information technology related issues. Strategic issues were also identified relating to industry, culture, and alignment. It is necessary for both the CIO and senior management to understand and agree on role expectations and interpretations.

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