Electronic Government at the American Grassroots - 2002

Over the past few years, an increasing amount popular and scholarly attention has been focused on the issue of electronic government, or e-government. Defined as the electronic provision of information and services by governments 24 hours per day, 7 days per week (Norris, Fletcher and Holden, 2001), e-government is said, at the minimum, to expand and extend the ability of governmental organizations to serve their constituencies and to promote a host of other, mainly positive benefits to both the governments and their citizens.