Patterns of Telecommuting Engagement and Frequency: A Cluster Analysis of Telecenter Users

Cluster analysis of sign-in log data for 115 users of California telecenters was conducted to identify patterns of telecommuting engagement and frequency over a six-month window. Three engagement clusters were identified: Persisters, Decliners, and Dabblers. Four frequency clusters were identified, classified as Low, Medium, High, and Erratic. Nearly half of the Persisters belonged to the Low Frequency cluster, highlighting the need to count not just telecommuters, but telecommuting occasions. Variables significantly associated with cluster membership were identified. Consistent with other research, management-related issues seem to play a substantial role in affecting both the engagement in, and frequency of, telecommuting.

[1]  P. Mokhtarian,et al.  Modeling the Desire to Telecommute: The Importance of Attitudinal Factors in Behavioral Models , 1997 .

[2]  Patricia L. Mokhtarian,et al.  Developing models of preference for home-based and center-based telecommunting: Findings and forecasts , 1998 .

[3]  K. V. Varma,et al.  RESIDENTIAL AREA-BASED OFFICES PROJECT : FINAL REPORT ON THE EVALUATION OF IMPACTS , 1997 .

[4]  Brian Everitt,et al.  Cluster analysis , 1974 .

[5]  Charles R. Stoner,et al.  An investigation of selected variables affecting telecommuting productivity and satisfaction , 1991 .

[6]  Moshe Ben-Akiva,et al.  STATED PREFERENCE APPROACH TO MODELING THE ADOPTION OF TELECOMMUTING , 1993 .

[7]  Hani S. Mahmassani,et al.  CHOICE MODEL OF EMPLOYEE PARTICIPATION IN TELECOMMUTING UNDER A COST-NEUTRAL SCENARIO , 1993 .

[8]  Hani S. Mahmassani,et al.  EMPLOYEE ATTITUDES AND STATED PREFERENCES TOWARD TELECOMMUTING: AN EXPLORATORY ANALYSIS , 1993 .

[9]  P. Mokhtarian,et al.  PLANNING FOR TELECOMMUTING: MEASUREMENT AND POLICY ISSUES , 1995 .

[10]  Patricia L. Mokhtarian,et al.  The Impact of Gender, Occupation, and Presence of Children on Telecommuting Motivations and Constraints , 1998, J. Am. Soc. Inf. Sci..

[11]  Patricia L. Mokhtarian,et al.  THE TRANSPORTATION IMPACTS OF TELECOMMUTING: RECENT EMPIRICAL FINDINGS , 1997 .

[12]  Patricia L. Mokhtarian,et al.  MODELING EMPLOYEES' PERCEPTIONS AND PROPORTIONAL PREFERENCES OF WORK LOCATIONS: THE REGULAR WORKPLACE AND TELECOMMUTING ALTERNATIVES. IN: TRANSPORT AND INFORMATION SYSTEMS , 2000 .

[13]  Patricia L. Mokhtarian,et al.  Modeling the Choice of Telecommuting Frequency in California: An Exploratory Analysis , 1995 .

[14]  Patricia L. Mokhtarian,et al.  Duration and frequency of telecenter use: once a telecommuter, always a telecommuter? , 1998 .

[15]  Patricia L. Mokhtarian,et al.  A Synthetic Approach to Estimating the Impacts of Telecommuting on Travel , 1997 .