A Value Flow Model for the Evaluation of an E-Learning Service

Information Systems (IS) evaluation has been one of the most important and widely researched topics for more than two decades. Τhe evaluation of e-Learning is of critical importance in order to maximize the benefits from the huge investments made in this area. In this paper is presented a method for e-learning multi-layer evaluation and value flow model estimation. It includes evaluation of e-learning using three layers of value measures (efficiency measures, effectiveness measures, and intended future behaviour measures), and also the estimation of the relations between them. In this way a model of value generation and flow is developed. This method generates rich and useful information concerning the different types of value that e-learning creates, the mechanisms of their creation and also possible interventions for increasing them. A first application of this method is presented for the evaluation of an e-learning service in the area of the European cultural heritage that has been developed in the project e-RMIONE of the eTEN Programme of the European Union. This first application gives interesting and useful conclusions concerning the various levels of value created by the above service, as well as the generation and flow of value between these levels, and also it enables the prioritization of the resources and capabilities of this service that should be improved. In this sense this application provides positive and encouraging evidence concerning the validity and the usefulness of the method.