Continuous improvement in the history of human resource management

Human resource management’s challenge is to improve the balance among three competing quality targets: equity, flexibility and alignment. Management of these targets has improved through four historical periods: the pre‐industrial, paternalist, bureaucratic and high performance. There always have been tradeoffs among the three quality targets, but the balance among them has improved through history.

[1]  D. Ulrich.  Human Resource Champions , 1996 .

[2]  James L. Medoff,et al.  What Do Unions Do , 1986 .

[3]  Robert A. Nisbet,et al.  History of the Idea of Progress , 1980 .

[4]  P. Kennedy.  The rise and fall of the great powers : economic change and military conflict from 1500 to 2000 , 1989 .

[5]  R. F. Hoxie,et al.  Trade Unionism in the United States , 1914, Journal of Political Economy.

[6]  R. Edwards,et al.  Where Is Labor Headed?@@@Negotiating the Future: A Labor Perspective on American Business.@@@Rights at Work: Employment Relations in the Post-Union Era. , 1993 .

[7]  S. Perlman.  A theory of the labor movement , 1949 .

[8]  R. Freeman,et al.  Who Speaks for Us? Employee Representation in a Non-Union Labor Market , 1993 .

[9]  C. Bell.  The service edge: 101 companies that profit from customer care, by Ron Zemke with Dick Schaaf. (1989). New York: New American Library. 584 pp., $19.95, cloth , 1990 .

[10]  P. Senge.  The fifth discipline : the art and practice of the learning organization/ Peter M. Senge , 1991 .

[11]  John Rohrbaugh,et al.  A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis , 1983 .

[12]  Genichii Taguchi,et al.  Introduction to quality engineering. designing quality into products a , 1986 .

[13]  M. Walton.  The Deming management method , 1986 .

[14]  F. Knight.  The economic nature of the firm: From Risk, Uncertainty, and Profit , 2009 .

[15]  W. Edwards Deming,et al.  Out of the Crisis , 1982 .

[16]  Thomas A. Kochan,et al.  The Transformation of American Industrial Relations , 1988 .

[17]  E. Foner,et al.  Free Soil, Free Labor, Free Men : The Ideology of the Republican Party Before the Civil War , 1995 .

[18]  M. Dertouzos,et al.  Made in America: Regaining the Productive Edge , 1989 .

[19]  Ira B. b. Cross,et al.  History of Labor in the United States , 1918 .

[20]  John T. Dunlop,et al.  Industrial Relations Systems. , 1960 .

[21]  Elizabeth Wolfe Morrison,et al.  Organizational citizenship behavior as a critical link between HRM practices and service quality , 1996 .

[22]  E. Lawler,et al.  The empowerment of service workers: what, why, how, and when. , 1992, Sloan management review.

[23]  Richard B. Morris,et al.  Government and Labor in Early America , 1946, The Americas.

[24]  Friedrich A. von Hayek,et al.  The Constitution of Liberty , 1961 .