The role of information technology in e-learning systems success

This study empirically tested the DeLone and McLean model of information systems success model (the DM model) in a university e-learning context using structural equation modeling. The results indicated that system quality, information quality, all affected the two mediating constructs, system use and user satisfaction, which in turn, influences the e-learning systems success. The nature of e-learning systems is fundamentally different from the environment in which the DeLone and McLean model is developed and tested, either voluntary or quasi-voluntary environments. However, e-learning systems are to be used in a mandatory environment. For that reason, the DeLone and McLean model has a limited explanatory power for explaining the role of e-learning systems on the outcomes of e-learning. Consequently, we conclude that the primary focus of the e-learning system empirical research should shift from the system factor toward human and design factors. E-learning systems empirical research is focusing on the critical success factors of e-learning outcomes that are comparable to or superior than traditional face-to-face learning system.