Crisis Communications: Lessons from September 11

Chapter 1 Foreword Chapter 2 Preface Chapter 3 Introduction Chapter 4 The Functions and Uses of Media during the September 11 Crisis and Its Aftermath Chapter 5 Diffusion of News of the September 11 Terrorist Attacks Chapter 6 Civic Actions after September 11: A Communication Infrastructure Perspective Chapter 7 Communication during the World Trade Center Disaster: Causes of Failure, Lessons, Recommendations Chapter 8 Response, Restoration, and Recovery: September 11 and New York City's Digital Networks Chapter 9 The Social Dynamics of Wireless on September 11: Reconfiguring Access Chapter 10 The Telephone as a Medium of Faith, Hope, Terror, and Redemption: America, September 11 Chapter 11 A Content Analysis of American Network Newscasts before 9/11 Chapter 12 Something's Happened: Fictional Media as a Recovery Mechanism Chapter 13 September 11 in Germany and the United States: Reporting, Reception, and Interpretation Chapter 14 The Internet as a News Medium for the Crisis News of Terrorist Attacks in the United States Chapter 15 The Internet and the Demand for News: Macro- and Microevidence Chapter 16 History and September 11: A Comparison of Online and Network TV Discourses Chapter 17 From Disaster Marathon to Media Event: Live Television's Performance on September 11, 2001 and September 11, 2002 Chapter 18 Globalization Isn't New, and Antiglobalization Isn't Either: September 11 and the History of Nations Chapter 19 Is There a bin Laden in the Audience? Considering the Events of September 11 as a Possible Boomerang Effect of the Globalization of U.S. Mass Communication