Determinants that Influence ERP Use and Value: Cross-Country Evidence on Scandinavian and Iberian SMEs

Enterprise resource planning (ERP) use and ERP value are of high interest among both academia's as well as practitioners. Despite different views of gained value from implemented ERP, there are some studies focusing in larger companies, however, few studies report on challenges experienced by Small and Medium sized Enterprises (SMEs). Based on diffusion of innovation (DOI) literature and resource-based view (RBV) theory, we explore the reasons for ERP post-adoption through a research model. From a large scale web-survey, a partial least squares (PLS) was conducted to empirically assess nine hypotheses. Findings are that best-practices and competitive pressure influence most ERP use and, analytics and collaboration influence ERP value. Indicating, that ERPs are not only been used as a transaction processing system but also as front-end applications in SMEs. This is the first study that explores differences and similarities across Scandinavian and Iberian SMEs in regards to ERP use and ‘ERP value’.