Implementing a new student evaluation of teaching system using the Kotter change model

ABSTRACT Kotter’s (1996. Leading Change. Boston, MA: Harvard Business School Press) model is one of the most frequently cited guides for implementing planned organizational change. While this model is widely used across many industries and contexts, including higher education, there are few research studies and cases that provide in-depth information on the applicability and potential of this model to inform successful change initiatives. In this paper, we describe how we used Kotter's model as a guide when embarking on a multi-year effort to change our university's system for student evaluation of teaching. This change involved a shift in both instrument and technology and involved dozens of stakeholders in a complex and changing environment. Our case provides an example of how Kotter's model can be helpful in implementing change on a variety of initiatives within institutions of higher education. Limitations and implications for both research and practice are discussed.

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