A User Commitment Approach to Information Systems Infusion

Many organizations have huge investments on information systems (IS) but are unable to achieve the maximum benefits expected. The IS infusion stage refers to the state of using IS to its full potential. IS infusion is a form of organizational citizenship behavior because full utilization of IS requires extrarole behaviors (i.e., IS use beyond the mandated usage) beyond intra-role behaviors (i.e., mandated IS usage). As commitment is a key driver of organizational citizenship behavior, IS infusion requires the user’s commitment to IS usage. This study investigates the development of user commitment from the socio-technical system design perspective and the effect of user commitment on IS infusion. We identified five constructs from the socio-technical system design (job fit, task competence, technology competence, self-determination with technology, and self-determination with task). A survey of 236 enterprise system users showed that user commitment has a positive effect on IS infusion. User commitment, in turn, is influenced by job fit, technology competence, and self-determination with task. This study contributes to IS infusion research by introducing the development of user commitment from the socio-technical system design perspective. Managers can promote user commitment in order to reach the infusion stage of fully utilizing information systems.

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