Telling calls: facilitating mobile phone conversation grounding and management

Current cell phone designs are limited by the information a caller can provide to the receiver at the time of a call. As a result callers are handicapped in effectively negotiating interaction commitment from the receiver, and perhaps more importantly, receivers are unable to make informed call handling decisions. To examine the nature of this information gap we 1) developed Telling Calls, a mobile phone application which allows users to provide and receive information such as what the call is about and the circumstances of the caller under which it is being made, and 2) conducted a qualitative field study (36 users) and a quantitative field study (30 users) of Telling Calls use. Together these studies provide insights on how additional caller generated information shared at the time of call handling effectively improves the process of negotiating interaction commitment, and establishing common ground.

[1]  Jonathan Grudin,et al.  SOCIAL EVALUATION OF THE USER INTERFACE: WHO DOES THE WORK AND WHO GETS THE BENEFIT? , 1987 .

[2]  Sara A. Bly,et al.  Quiet calls: talking silently on mobile phones , 2001, CHI.

[3]  M. Csíkszentmihályi,et al.  Validity and Reliability of the Experience‐Sampling Method , 1987, The Journal of nervous and mental disease.

[4]  Loren G. Terveen,et al.  Contact management: identifying contacts to support long-term communication , 2002, CSCW '02.

[5]  Rich Ling,et al.  The Sociolinguistics of SMS: An Analysis of SMS Use by a Random Sample of Norwegians , 2005 .

[6]  Rebecca E. Grinter,et al.  Wan2tlk?: everyday text messaging , 2003, CHI '03.

[7]  Victoria Bellotti,et al.  A Look at Tokyo Youth at Leisure: Towards the Design of New Media to Support Leisure Outings , 2007, Computer Supported Cooperative Work (CSCW).

[8]  Herbert H. Clark,et al.  Grounding in communication , 1991, Perspectives on socially shared cognition.

[9]  Allen E. Milewski.  Interruption Management and Telephone Call Screening , 2006, Int. J. Hum. Comput. Interact..

[10]  Elin Rønby Pedersen.  Calls.calm: enabling caller and callee to collaborate , 2001, CHI Extended Abstracts.

[11]  Frank Bentley,et al.  Location and activity sharing in everyday mobile communication , 2008, CHI Extended Abstracts.

[12]  Mikael Wiberg,et al.  Managing availability: Supporting lightweight negotiations to handle interruptions , 2005, TCHI.

[13]  Kara A. Latorella,et al.  The Scope and Importance of Human Interruption in Human-Computer Interaction Design , 2002, Hum. Comput. Interact..

[14]  Scott E. Hudson,et al.  Improving the match between callers and receivers: A study on the effect of contextual information on cell phone interruptions , 2007, Behav. Inf. Technol..

[15]  S. Greenberg,et al.  The Psychology of Everyday Things , 2012 .

[16]  Timothy Sohn,et al.  A large scale study of text-messaging use , 2010, Mobile HCI.

[17]  Allison Woodruff,et al.  How push-to-talk makes talk less pushy , 2003, GROUP.

[18]  Robert E. Kraut,et al.  Persistence matters: making the most of chat in tightly-coupled work , 2004, CHI.

[19]  Robert E. Kraut,et al.  Coordinating initiation and response in computer-mediated communication , 2006 .

[20]  John C. Tang,et al.  Lilsys: Sensing Unavailability , 2004, CSCW.

[21]  Richard P. Schuler,et al.  To answer or not to answer: that is the question for cell phone users , 2009, CHI Extended Abstracts.

[22]  Eric Horvitz,et al.  Bayesphone: Precomputation of Context-Sensitive Policies for Inquiry and Action in Mobile Devices , 2005, User Modeling.

[23]  H. Clark,et al.  Grounding in Communication', 127-149 in Resnick LB, Levine JM and Teasley SD , 1991 .

[24]  Joyce Ho,et al.  Using context-aware computing to reduce the perceived burden of interruptions from mobile devices , 2005, CHI.

[25]  Bonnie A. Nardi,et al.  Interaction and outeraction: instant messaging in action , 2000, CSCW '00.

[26]  M. Pratt.  Fitting Oval Pegs Into Round Holes , 2008 .

[27]  Loren G. Terveen,et al.  Putting systems into place: a qualitative study of design requirements for location-aware community systems , 2004, CSCW.

[28]  Allen E. Milewski,et al.  Providing presence cues to telephone users , 2000, CSCW '00.

[29]  Michael D. Myers,et al.  A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems , 1999, MIS Q..

[30]  Brian P. Bailey,et al.  Should I call now? understanding what context is considered when deciding whether to initiate remote communication via mobile devices , 2007, GI '07.

[31]  Celine Pering.  Taming of the ring: context specific social mediation for communication devices , 2002, CHI Extended Abstracts.