Mobile Service Delivery Mechanism in Smart Education: Conceptual Framework

Higher education institutions around the world have invested heavily in ICT development to enhance teaching and learning processes and also to meet the needs of students in improving knowledge. As mobile learning has been successful and wider use in developed countries such as Finland, Korea, Japan and so on, so many of higher education institutions in developing countries such as Malaysia have embarked on several mobile learning initiatives to support their traditional learning mods. The objective of this paper is to build a conceptual framework of m-learning involving the integration of current practices, benefits and challenges to know their effectiveness in ensuring the quality of teaching and learning. In addition, the proposed framework focuses on case studies for the service delivery mechanism in smart education at four of the nine branches of Kolej Universiti Poly-Tech MARA (KUPTM) / Kolej Poly-Tech MARA (KPTM) in the context of private higher education institutions in Malaysia. This framework will help students, lecturers and administrators in higher education to tailor educational resources from their mobile devices that can be used anytime and anywhere.