MULTI CRITERIA MAINTENANCE PERFORMANCE MEASUREMENT: A CONCEPTUAL MODEL

Maintenance is important for productivity, quality and safety of operation. Measurement of maintenance performance is essential for analysing the effectiveness of maintenance decisions. Indicators of maintenance performance need to be linked to functional and hierarchical levels for meaningful understanding, effective monitoring and control for managerial decisions. This is extremely complex for a big organization in defining indicators and measurements for monitoring and control. The complexity of maintenance performance measurement is further increased for multiple criteria objectives. This paper looks in to the complexities of maintenance performance measurement and proposes a conceptual multi criteria hierarchical model for managerial decisions.