How to Enhance Social Robots' Heartwarming Interaction in Service Encounters
暂无分享,去创建一个
[1] M A Bayes,et al. Behavioral cues of interpersonal warmth. , 1972, Journal of consulting and clinical psychology.
[2] David A. Aaker,et al. Warmth in Advertising: Measurement, Impact, and Sequence Effects , 1986 .
[3] Beth Sulzer-Azaroff,et al. An Assessment of the Relationship Between Customer Satisfaction and Service Friendliness , 1994 .
[4] K. Winsted,et al. Service behaviors that lead to satisfied customers , 2000 .
[5] Guido M. Cortelazzo,et al. Automatic 3D modeling of archaeological objects , 2003, 2003 Conference on Computer Vision and Pattern Recognition Workshop.
[6] Amy J. C. Cuddy,et al. Universal dimensions of social cognition: warmth and competence , 2007, Trends in Cognitive Sciences.
[7] Amy J. C. Cuddy,et al. Warmth and Competence As Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map , 2008 .
[8] Dina Weheba,et al. The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction , 2008 .
[9] A. E. Lloyd,et al. Interaction behaviors leading to comfort in the service encounter , 2011 .
[10] Amy J. C. Cuddy,et al. The dynamics of warmth and competence judgments, and their outcomes in organizations , 2011 .
[11] Iori Tani,et al. [Development of a short form of the Japanese big-five scale, and a test of its reliability and validity]. , 2012, Shinrigaku kenkyu : The Japanese journal of psychology.
[12] Stefan Kopp,et al. A Second Chance to Make a First Impression? How Appearance and Nonverbal Behavior Affect Perceived Warmth and Competence of Virtual Agents over Time , 2012, IVA.
[13] Marc Roy,et al. Measuring Emotional Responses to TV Commercials: The Warmth Monitor Modernized , 2014 .
[14] Stanislav Ivanov,et al. Adoption of robots and service automation by tourism and hospitality companies , 2017 .
[15] Yaser Sheikh,et al. OpenPose: Realtime Multi-Person 2D Pose Estimation Using Part Affinity Fields , 2018, IEEE Transactions on Pattern Analysis and Machine Intelligence.
[16] Yuichiro Yoshikawa,et al. Can a Humanoid Robot Engage in Heartwarming Interaction Service at a Hotel? , 2018, HAI.
[17] Yu Chung-En,et al. Humanlike robot and human staff in service: Age and gender differences in perceiving smiling behaviors , 2018, 2018 7th International Conference on Industrial Technology and Management (ICITM).