Trust Me: Social Games are Better than Social Icebreakers at Building Trust

Interpersonal trust is one of the key components of efficient teamwork. Research suggests two main approaches for trust formation: personal information exchange (e.g., social icebreakers), and creating a context of risk and interdependence (e.g., trust falls). However, because these strategies are difficult to implement in an online setting, trust is more difficult to achieve and preserve in distributed teams. In this paper, we argue that games are an optimal environment for trust formation because they can simulate both risk and interdependence. Results of our online experiment show that a social game can be more effective than a social task at fostering interpersonal trust. Furthermore, trust formation through the game is reliable, but trust depends on several contingencies in the social task. Our work suggests that gameplay interactions do not merely promote impoverished versions of the rich ties formed through conversation; but rather engender genuine social bonds. \