Online Dispute Resolution for Business: B2b, Ecommerce, Consumer, Employment, Insurance, and Other Commercial Conflicts

Preface.Introduction.Part I: What Is ODR?1. Overview.2. How ODR Works.3. Advantages of ODR.Part II: ODR and Business.4. ODR: Essential to E-Commerce.5. Providing Online Redress: ODR and B2C E-Commerce.6. A Well-Lighted Place: ODR and B2B E-Commerce.7. Maximizing Efficiency:How ODR Can Help the Insurance Industry.8. ODR and Employment: Resolving Workplace Disputes Online.9. Electronic Democracy: ODR and Government.10. Confidentiality and Privacy:Health Care and Finance.11. Building a Global Justice System: ODR and Transboundary Disputes.12. Other Applications of ODR.Part III: Designing Effective ODR for Business: Envisioning the Fourth Party.13. Key Considerations: Designing ODR for People, Not Machines.14. Designing the Platform: Technology.15. Defining the Process: Setting Standards of Practice.16. Frequently Asked Questions (FAQs).17. Conclusion.Appendix.Notes.Suggested Reading.Index.About the Author.