Establishing Guidelines for User Quality of Experience in Ubiquitous Systems

Interaction Technologies are designed to provide continuous, shared and user-friendly access in the current computerized world. Ubiquitous computing includes several features, such as invisibility, continuous interaction and various modes of interaction, which are not present in the paradigm of traditional computing. A relevant issue is that existing recommendations for quality user experience in traditional computing may not prove to be sufficient for the field of ubiquitous computing. In this research a systematic review method was chosen to develop a theoretical basis of the literature about the research theme “investigate user experience in ubiquitous systems”, followed by a qualitative analysis of the selected papers. One result of this work is the guidelines establishment which aims to assist the ubiquitous system design favoring the user experience quality. A case study of the Waze application was carried out to analyze the applicability of the proposed guidelines.

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