The Factors that Affect the Implementation Success of IS

How to implement an IS (information system) successfully remains a problem. To address this, drawing on information processing theory, this study proposes an integrated model that delineates the relationships among two design variables, risk resolution strategy, and software development success. Experimental design was conducted to test the model. Our results show that risk resolution strategy has a positive effect on software success. As expected, software projects with low goal conflict exhibit better performance of risk resolution strategy, productivity, and process satisfaction than projects with high goal conflict. In addition, organic coordination strategy demonstrates better achievement of risk management, productivity, and process satisfaction than those with mechanistic coordination strategy. Regarding the interaction effect, surprisingly, the findings show the effects on both risk management and process satisfaction are insignificant. Further, as expected the interaction effect on productivity is significant. Implications and discussions are provided.

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