Servitization in oil and gas sector: outcomes of a case study research

Purpose – The purpose of this paper is to respond to a call for research focusing on how and by how much new Product‐Service System (PSS) development methodologies and tools can help companies moving towards product‐oriented PSS, in the oil and gas equipment manufacturers industry.Design/methodology/approach – This study has been conducted using a single case study method. The single case study enabled the authors to analyze the implementation of PSS in a complex project environment, where the unit of analysis is an organization that designs, builds and delivers integrated product‐service offers. The selected case study is Nuovo Pignone S.p.a., a brand of the “GE Oil & Gas” company, that produce products and services for the oil and gas industry.Findings – The case study research confirms most of the statement reported in the state of the art, i.e. the oil and gas industries do not use a methodology to develop new PSS. Moreover, a new methodology for this specific sector seems not to be necessary, while a...

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