The GhostWriter-2 . 0 System : Creating a Virtuous Circle in Web 2 . 0 Product Reviewing

In this paper, we present GhostWriter-2.0, a Case-Based Reasoning system that supports a user who is writing a product review. GhostWriter-2.0’s case base is populated with relevant and helpful reviews from Amazon. It extracts phrases from these reviews and offers these as suggestions to the user. In a trial, users made considerable use of the suggested phrases.