Performance measurement and management: a literature review and a research agenda

Purpose – The purpose of this paper is to review the literature in the field of performance measurement and management (PMM) for small and medium enterprises (SMEs) and large companies and propose a research agenda for the future.Design/methodology/approach – This paper provides an update of Neely's work “The evolution of performance measurement research” The literature review has been carried out by using two different methodologies. Citation/co‐citation analysis has been used to explore “performance measurement” (PM) literature, while a chronological review of main frameworks/models developed both for large and small companies is presented in order to highlight “PMM” literature.Findings – The paper analyzes the literature on the field and carries out the most cited works and the common characteristics of them based on the key words used. The results of the literature review reveal a certain maturity of the literature related to large companies and a significant lack of PMM literature for SMEs. Finally t...

[1]  Andy Neely,et al.  Designing, implementing and updating performance measurement systems , 2000 .

[2]  Sylvain Delisle,et al.  An expert diagnosis system for the benchmarking of SMEs' performance , 2006 .

[3]  Nilmini Wickramasinghe,et al.  Developing a BPI framework and PAM for SMEs , 2007, Ind. Manag. Data Syst..

[4]  Andreas Meier,et al.  Computer-based Performance Measurement in SMEs: Is there any option? , 2000, ICSTM.

[5]  Andy Neely,et al.  Getting the measure of your business , 2002 .

[6]  H. G. Chong.  Measuring Performance of Small-and-Medium Sized Enterprises: the Grounded Theory Approach. , 2008 .

[7]  Andi Smart,et al.  Theory and practice in SME performance measurement systems , 2001 .

[8]  A. Charnes,et al.  Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis , 1984 .

[9]  Harlow B. Cohen.  The performance paradox , 1998 .

[10]  Kashi R. Balachandran,et al.  Performance Measurement Management for Small and Medium Enterprises: an Integrated Approach , 2008 .

[11]  Gary W. Loveman,et al.  Putting the Service-Profit Chain to Work , 1994 .

[12]  Janek Ratnatunga,et al.  CEVITA ™: the valuation and reporting of strategic capabilities , 2004 .

[13]  Umit S. Bititci,et al.  Dynamics of performance measurement systems , 2000, APMS.

[14]  G. S. Dangayach,et al.  PRACTICE OF PERFORMANCE MEASUREMENT: EXPERIENCE FROM INDIAN SMES , 2005 .

[15]  Calvin C. Gotlieb,et al.  Performance Measurement , 2020, Advanced Course: Software Engineering.

[16]  Kashi R. Balanchandran,et al.  A Framework for Unused Capacity: Theory and Empirical Analysis , 2007 .

[17]  James R. Evans.  An exploratory study of performance measurement systems and relationships with performance results , 2004 .

[18]  S.D.P. Flapper,et al.  Towards consistent performance management systems , 1996 .

[19]  Kelvin F. Cross,et al.  The “SMART” way to define and sustain success , 1988 .

[20]  Graham Manville,et al.  Implementing a balanced scorecard framework in a not-for-profit SME , 2007 .

[21]  Jonathan Lean,et al.  Improving control through effective performance measurement in SMEs , 2001 .

[22]  Andy Neely,et al.  Extracting value from data - the performance planning value chain , 2004, Bus. Process. Manag. J..

[23]  A. Neely,et al.  The performance prism in practice , 2001 .

[24]  R. Rust,et al.  Return on Quality (ROQ): Making Service Quality Financially Accountable , 1995 .

[25]  Angappa Gunasekaran,et al.  Performance measurements in the implementation of CIM in small and medium enterprises: An empirical analysis , 2000 .

[26]  Mahmoud M. Yasin,et al.  A Systematic Benchmarking Perspective on Performance Management of Global Small to Medium-sized Organizations: An Implementation-based Approach , 2011 .

[27]  Paolo Taticchi.  Business performance measurement and management : new contents, themes and challenges , 2010 .

[28]  A. Neely.  The evolution of performance measurement research: Developments in the last decade and a research agenda for the next , 2005 .

[29]  K. Appiah-Adu,et al.  Customer orientation and performance: a study of SMEs , 1998 .

[30]  R. Johnston,et al.  Performance Measurement in Service Businesses , 1992 .

[31]  Umit Bititci,et al.  Performance Measurement: Challenges for Tomorrow , 2012 .

[32]  S. Croom,et al.  Re-investigating business excellence: Values, measures and a framework , 2011 .

[33]  Andy Neely,et al.  The Performance Prism: The Scorecard for Measuring and Managing Business Success , 2002 .

[34]  Govind Sharan Dangayach,et al.  Performance measurement in automated manufacturing , 2011 .

[35]  R. Kaplan,et al.  Using the balanced scorecard as a strategic management system , 1996 .

[36]  R. Kaplan,et al.  The balanced scorecard--measures that drive performance. , 2015, Harvard business review.

[37]  Umit Bititci,et al.  Integrated performance measurement systems: a development guide , 1997 .

[38]  Rodney McAdam,et al.  Quality models in an SME context , 2000 .

[39]  Derek Steeple,et al.  A FRAMEWORK FOR AUDITING AND ENHANCING PERFORMANCE MEASUREMENT SYSTEMS , 2000 .

[40]  Angappa Gunasekaran,et al.  Activity based costing in small and medium enterprises , 1999 .

[41]  Ljubica Milanović Glavan,et al.  Understanding Process Performance Measurement Systems , 2011 .

[42]  N. I. Fisher,et al.  OPM ® : A SYSTEM FOR ORGANISATIONAL PERFORMANCE MEASUREMENT , 2000 .

[43]  Kashi R. Balachandran,et al.  Forward performance measurement and management integrated frameworks , 2008 .

[44]  Alfred J. Nanni,et al.  The New Performance Challenge: Measuring Operations for World-Class Competition , 1990 .

[45]  Changiz Valmohammadi,et al.  Performance measurement system implementation using Balanced Scorecard and statistical methods , 2011 .

[46]  David S. Cochran,et al.  A decomposition approach for manufacturing system design , 2001 .

[47]  Luiz Cesar Ribeiro Carpinetti,et al.  Proposal of a method for performance measurement system design and implementation of a software application in SMEs , 2010 .

[48]  R. Newby,et al.  Work and owner satisfaction: Implications for performance measurement , 2000 .

[49]  R. Kaplan,et al.  Measure Costs Right: Make the Right Decisions , 1988 .

[50]  Anders Thorstenson,et al.  Indicators for performance measurement in small and medium-sized enterprises , 2001 .

[51]  G. Noci.  Accounting and non‐accounting measures of quality‐based performances in small firms , 1995 .

[52]  Alexander Maedche,et al.  Towards a performance measurement reference model for software product management , 2010, 2010 Fourth International Workshop on Software Product Management.

[53]  Gopal K. Kanji,et al.  Measurement of business excellence , 1998 .

[54]  Olivier Bargain,et al.  A Decomposition Approach , 2011 .

[55]  E. Laitinen.  A dynamic performance measurement system: evidence from small Finnish technology companies , 2002 .

[56]  David P. Norton,et al.  Strategy Maps , 2004 .

[57]  P. Garengo,et al.  Performance Measurement Systems in SMEs: A Review for a Research Agenda , 2005 .