Strategic Management of Information Services: A Planning Handbook
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[1] H. Hatry. Performance Measurement , 1999 .
[2] John S. Oakland,et al. Total Quality Management: The Route to Improving Performance , 1993 .
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[1] H. Hatry. Performance Measurement , 1999 .
[2] John S. Oakland,et al. Total Quality Management: The Route to Improving Performance , 1993 .