Beyond resources and dynamic capabilities during disaster response: Response organizations in turbulent and networked environment: The case of a disaster response organization's simulated response to chemical spill disaster

Disaster Response Organizations (ROs) must sustain performance during times of disaster, which can be characterized as a `mess' of interrelated problems. This study seeks to understand how coordination performance of response organizations in a disaster environment is assessed through a sound theoretical framework. Dynamic Capabilities Theory is widely used as a theoretical perspective to explain sustained organizational performance in dynamic environments. In this work, the theory is applied and tested to a simulated Chemical Disaster Spill of a Barcelona-based Disaster Response Organization. The case surfaced the limited applicability of the theory. Thus, insights on potential constructs that may be needed to extend the Dynamic Capabilities Theory are brought forth. Borrowing from other fields, the authors found preliminary empirical evidence to use a theoretical perspective based on improvisational and networked/collaborative capabilities. These results may benefit ROs by providing a better understanding of how they can sustain coordination performance in turbulent and networked environments.

[1]  Volkmar Pipek,et al.  Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations , 2012, Int. J. Inf. Syst. Crisis Response Manag..

[2]  Frank O. Ostermann,et al.  A conceptual workflow for automatically assessing the quality of volunteered geographic information for crisis management , 2011 .

[3]  William O’Brien Temporary Network Development Capability In High Velocity Environements: A Dynamic Capability Study Of Disaster Relief Organizations , 2010 .

[4]  Ann C. Svendsen,et al.  Convening Stakeholder Networks , 2005 .

[5]  Christine Owen,et al.  A typology to facilitate multi-agency coordination , 2013, ISCRAM.

[6]  H. Raghav Rao,et al.  Organizational Coordination in Extreme Events: A Case Study of October '06 Snowstorm in Western New York , 2007 .

[7]  Andrew Hess,et al.  Building Dynamic Capabilities: Innovation Driven by Individual-, Firm-, and Network-Level Effects , 2007, Organ. Sci..

[8]  Kathleen M. Eisenhardt,et al.  DYNAMIC CAPABILITIES, WHAT ARE THEY? , 2000 .

[9]  Axel Schulz,et al.  Crisis information management in the Web 3.0 age , 2012, ISCRAM.

[10]  R. Gulati Network location and learning: the influence of network resources and firm capabilities on alliance formation , 1999 .

[11]  Paul A. Pavlou,et al.  When Do Improvisational Capabilities Trump Dynamic Capabilities , 2007 .

[12]  Mark Dunn,et al.  Coordination in complex systems: increasing efficiency in disaster mitigation and response , 2004 .

[13]  Kevin Crowston,et al.  The interdisciplinary study of coordination , 1994, CSUR.

[14]  David Mendonça,et al.  Decision support for improvisation during emergency response operations , 2001 .

[15]  K. Weick,et al.  Introductory Essay : Improvisation As a Mindset for Organizational Analysis , 1998 .

[16]  W. Powell,et al.  Interorganizational Collaboration and the Locus of Innovation: Networks of Learning in Biotechnology. , 1996 .

[17]  Alice H. Oh,et al.  Analyzing social media in escalating crisis situations , 2011, Proceedings of 2011 IEEE International Conference on Intelligence and Security Informatics.

[18]  Bruce W. Dayton Managing Crises in the Twenty-First Century , 2004 .

[19]  Jeffrey H. Dyer,et al.  How To Make Strategic Alliances Work , 2001 .

[20]  Paul A. Pavlou,et al.  The 'Third Hand': IT-Enabled Competitive Advantage in Turbulence Through Improvisational Capabilities , 2009, Inf. Syst. Res..

[21]  Fredrik Johansson,et al.  Estimating Citizen Alertness in Crises Using Social Media Monitoring and Analysis , 2012, 2012 European Intelligence and Security Informatics Conference.