Online Learning During COVID-19: Students' Perception of Multimedia Quality

The COVID-19 pandemic has forced educational institutes worldwide to resort to an "online only" mode of teaching delivery. As a consequence, throughout the globe there has been an increasing trend among the students to use different videoconferencing applications for the purpose of learning online. However, the multimedia quality provided by these different applications provides the key to their success i.e. whether or not the students will be willing to use those for learning online. Consequently, three popular applications (Zoom, Microsoft Teams, and Cisco Webex) are taken up in this work for the purpose of multimedia quality evaluation by using an objective based approach. Results from both the models are in close agreement with each other. Microsoft Teams provides the least experience, whereas those from the others vary depending upon the objective models used. The results obtained are further verified by conducting relevant hypotheses tests.

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