ICT Tools and Transform in Work: From Computer Supported Work to Knowledge Work

In this chapter, we consider ICT (information and communication technologies) as a tool that has significantly changed our work. We deal with the relationship between work and ICT, and changes in work due to the development of ICT, and their relationship with worker well-being and stress. Our aim is to consider major trends in research starting from studies about office work and computers and ending up to the use of ICT in knowledge work. We cover mainly a period from 1970’s to the end of 2000’s. Our main interest is on various types of information and knowledge processing work where implementation of new tools has clearly followed the general development of ICT solutions. The scope of the chapter is in the transition from traditional office work towards knowledge work from the viewpoint of worker well-being. Our research questions are 1) what connections and research trends can be identified between ICT supported work and stress and well-being at work and 2) what is the role and connection of ICT on knowledge work. Based on our literature study from electronic databases surprisingly few research articles focussing on ICT’s role on knowledge worker wellbeing or knowledge work as such were found. Only a surprisingly small fraction of the research concerning ICT or tools seems to integrate relations between technology, work and worker well-being. However, we know much about the physiological or psychological reactions of the use of VDT (visual display units) applications. This relatively narrow, even if important focus is not enough for workplace and job designers’ knowledge accumulation and exploitation. There is a risk that new researcher generations are maturing without being aware of the rich Northern European and German research tradition in developing the quality of work life. Thus, the existing body of knowledge is not fully exploited anymore. This also challenges our university teaching. DOI: 10.4018/978-1-60960-057-0.ch017

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