McKesson drug company-a case study of Economost: a strategic information system

The authors examine in detail McKesson's order entry and distribution system, Economost, which is one of the most widely cited strategic information systems, with wide acceptance; nearly 100% of McKesson's orders are entered electronically by customers. The impact on customers and on McKesson's costs has been both favorable and considerable. The authors describe the history of Economost and discuss its effect on McKesson and on the industry.<<ETX>>