A Case Study of Stakeholder Concerns on EAM

As a result of growing complexities in business processes, information systems, and the technical infrastructure, a key challenge for enterprise architecture management (EAM) is to guide stakeholders from different hierarchical levels with heterogeneous concerns. EA deliverables, such as models or frameworks, are often highly comprehensive and standardized. However, these can hardly be applied without greater adaption. Although the literature selectively covers approaches for tailoring EA deliverables closer to the concerns of affected stakeholders, these approaches are often vague or not very differentiated. In the paper at hand, we aim at introducing a stakeholder perspective to EAM research that considers stakeholder concerns on EAM across hierarchical levels. To this end, we conduct a case study: Our results show homogenous concerns among stakeholders on EA deliverables. In turn, we found different concerns on the role of EAM in applying these deliverables, dependent on the hierarchical level of stakeholders. These findings stress the necessity for a more differentiated understanding of stakeholder concerns on EAM. Finally, we discuss the implications of our findings for an exemplary EAM approach.

[1]  Marc M. Lankhorst,et al.  Enterprise Architecture at Work - Modelling, Communication and Analysis, 2nd Edition , 2005, The Enterprise Engineering Series.

[2]  M. Patton Qualitative research & evaluation methods , 2002 .

[3]  Matthew B. Miles,et al.  Qualitative Data Analysis: An Expanded Sourcebook , 1994 .

[4]  A. Verbeke,et al.  Proactive environmental strategies: a stakeholder management perspective , 2003 .

[5]  Sabine Buckl,et al.  Enterprise Architecture Management Pattern Catalog Glossary Version 1 . 0 April 2008 , 2008 .

[6]  Robert Winter,et al.  A Stakeholder Perspective to Study Enterprisewide is Initiatives , 2016, ECIS.

[7]  Henk Jonkers,et al.  Concepts For Modeling Enterprise Architectures , 2004, Int. J. Cooperative Inf. Syst..

[8]  Mathias Ekstedt,et al.  A survey on CIO concerns-do enterprise architecture frameworks support them? , 2006, Inf. Syst. Frontiers.

[9]  Robert Winter,et al.  Concern-oriented business architecture engineering , 2009, SAC '09.

[10]  Christine Nadel,et al.  Case Study Research Design And Methods , 2016 .

[11]  R. Freeman Strategic Management: A Stakeholder Approach , 2010 .

[12]  Hans van Vliet,et al.  Designing the Enterprise Architecture Function , 2008, QoSA.

[13]  Daniel M. Yellin,et al.  Using Enterprise Architecture Standards in Managing Information Technology , 2006, J. Manag. Inf. Syst..

[14]  K. Eisenhardt Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[15]  Tim Rowley Moving Beyond Dyadic Ties: A Network Theory of Stakeholder Influences , 1997 .

[16]  Edward C. Tomlinson,et al.  Organizational Transparency , 2016 .

[17]  L. Preston,et al.  The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications , 1995 .

[18]  Marc M. Lankhorst Introduction to Enterprise Architecture , 2017, Enterprise Architecture at Work, 4th ed..

[19]  Florian Matthes,et al.  Using Enterprise Architecture Management Patterns to Complement TOGAF , 2009, 2009 IEEE International Enterprise Distributed Object Computing Conference.