Application of Substation Monitoring System Development Based on QFD

NA

[1]  K. Tan,et al.  Integrating Kano's model in the planning matrix of quality function deployment , 2000 .

[2]  Ching-Chow Yang,et al.  The refined Kano's model and its application , 2005 .

[3]  G. Tontini Integrating the Kano Model and QFD for Designing New Products , 2007 .

[4]  Jiju Antony,et al.  Six sigma for service processes , 2006, Bus. Process. Manag. J..

[5]  Robert E. Cole,et al.  From Continuous Improvement to Continuous Innovation , 2001 .

[6]  C. Voss,et al.  Quality management re-visited: a reflective review and agenda for future research , 2002 .

[7]  Alexandros Garefalakis,et al.  The Application of Performance Measurement in the Service Quality Concept: The Case of a Greek Service Organization , 2009 .

[8]  Sung H. Park,et al.  Six Sigma for quality and productivity promotion , 2003 .

[9]  Robert E. Cole,et al.  From Continuous Improvement to Continuous Innovation , 2001 .

[10]  M. Bhatt Service Management and Marketing , 2011 .

[11]  Jiju Antony,et al.  Critical success factors for the successful implementation of six sigma projects in organisations , 2002 .

[12]  Miyoung Jeong,et al.  Quality function deployment: An extended framework for service quality and customer satisfaction in the hospitality industry , 1998 .

[13]  Vickie L. Edwards An investigation of service delivery: the difference between front-line employees' and customer's perception of the service delivery within the New Zealand real estate industry , 2004 .

[14]  Darshak A. Desai Improving customer delivery commitments the Six Sigma way: case study of an Indian small scale industry , 2006 .

[15]  R. Hensley,et al.  Assessing readiness for six sigma in a service setting , 2005 .

[16]  Lei Xu,et al.  New service development using GAP-based QFD: a mobile telecommunication case , 2009, Int. J. Serv. Technol. Manag..