An enterprise collaborative management system - a case study of supplier relationship management

In this paper, a server‐based enterprise collaborative management system using enterprise application integration technology is developed for trial implementation at Honeywell Consumer Products (Hong Kong) Limited, in the area of supplier relationship management. The system facilitates supplier selection using an integrative case‐based supplier selection and help desk approach to select the most appropriate suppliers, based on their past performance records from a case‐based warehouse. Discusses a case study to integrate Honeywell's supplier rating system and product coding system by case‐based reasoning technique to select preferred suppliers during the new product development process. Finds that the outsource cycle time from the searching of potential suppliers to the allocation of orders is greatly reduced while performance of suppliers can be monitored simultaneously.

[1]  Wing Bun Lee,et al.  A generic supplier management tool for outsourcing manufacturing , 2003 .

[2]  M. Braglia,et al.  Vendor Selection Using Principal Component Analysis , 2000 .

[3]  James Richardson.  Beyond Partnership: Strategies for Innovation and Lean Supply , 1994 .

[4]  W. B. Lee,et al.  An intelligent supplier management tool for benchmarking suppliers in outsource manufacturing , 2002, Expert Syst. Appl..

[5]  W. C. Benton,et al.  Vendor selection criteria and methods , 1991 .

[6]  William A. Ruch,et al.  Purchasing Perf ormance Evaluation: An Investigation of Diff erent Perspectives , 1993 .

[7]  Ian Watson,et al.  Developing case-based reasoning systems: a case study in diagnosing building defects , 1994 .

[8]  Wing Bun Lee,et al.  Multi-agent based virtual enterprise supply chain network for order management , 2001, PICMET '01. Portland International Conference on Management of Engineering and Technology. Proceedings Vol.1: Book of Summaries (IEEE Cat. No.01CH37199).

[9]  S. H. Ghodsypour,et al.  The total cost of logistics in supplier selection, under conditions of multiple sourcing, multiple criteria and capacity constraint , 2001 .

[10]  Robert Lorin Cook,et al.  Case‐Based Reasoning Systems in Purchasing: Applications and Development , 1997 .

[11]  Thomas Johnsen,et al.  An initial classification of supply networks , 2000 .

[12]  James L. Zydiak,et al.  Vendor selection with price breaks , 1993 .

[13]  Chi Fai Cheung,et al.  Development of a Web-based enterprise collaborative platform for networked enterprises , 2003, Bus. Process. Manag. J..

[14]  C. Weber,et al.  Determination of paths to vendor market efficiency using parallel coordinates representation: A negotiation tool for buyers , 1996 .

[15]  W. B. Lee,et al.  Design of an intelligent supplier relationship management system: a hybrid case based neural network approach , 2003, Expert Syst. Appl..

[16]  Wing Bun Lee,et al.  Task allocation using case‐based reasoning for distributed manufacturing systems , 2000 .

[17]  Agnar Aamodt,et al.  Case-Based Reasoning: Foundational Issues, Methodological Variations, and System Approaches , 1994, AI Commun..

[18]  Agnar Aamodt,et al.  CASE-BASED REASONING: FOUNDATIONAL ISSUES, METHODOLOGICAL VARIATIONS, AND SYSTEM APPROACHES AICOM - ARTIFICIAL INTELLIGENCE COMMUNICATIONS , 1994 .

[19]  Henry C. W. Lau,et al.  Multi-agent modeling of dispersed manufacturing networks , 1999 .

[20]  Janet L. Kolodner,et al.  Case-Based Reasoning , 1989, IJCAI 1989.

[21]  Seyed Hassan Ghodsypour,et al.  A decision support system for supplier selection using an integrated analytic hierarchy process and linear programming , 1998 .

[22]  Amir A. Sadrian,et al.  A Procurement Decision Support System in Business Volume Discount Environments , 1994, Oper. Res..

[23]  Robert Shaw.  CRM Definitions — Defining customer relationship marketing and management , 1999 .

[24]  John R. Current,et al.  Non-cooperative negotiation strategies for vendor selection , 1998, Eur. J. Oper. Res..

[25]  Srinath Perera,et al.  An integrated approach for case-based design and estimating , 1995 .

[26]  Soumitra Dutta,et al.  Case-Based Reasoning Systems: From Automation to Decision-Aiding and Simulation , 1997, IEEE Trans. Knowl. Data Eng..

[27]  Gülay Barbarosoğlu,et al.  An Application of the Analytic Hierarchy Process to the Supplier Selection Problem , 1997 .

[28]  Paul W. Briggs.  Vendor assessment for partners in supply , 1994 .

[29]  Vito Albino,et al.  A neural network application to subcontractor rating in construction firms , 1998 .

[30]  J. Herrmann,et al.  SRM: Leveraging the Supply Base for Competitive Advantage , 2001 .

[31]  L. D. Boer,et al.  A review of methods supporting supplier selection , 2001 .

[32]  Mike Gregory,et al.  International manufacturing networks—to develop global competitive capabilities , 1998 .

[33]  King Lun Choy,et al.  On the development of a case‐based supplier management tool for multi‐national manufacturers , 2002 .

[34]  Paul Humphreys,et al.  A case‐based reasoning approach to the make or buy decision , 2000 .

[35]  Ralph Bergmann,et al.  IP Retrieval by Solving Constraint Satisfaction Problems , 2001 .

[36]  Graham K. Rand.  Beyond Partnership: Strategies for Innovation and Lean Supply , 1993 .

[37]  Wing Bun Lee,et al.  A generic tool for the selection and management of supplier relationships in an outsourced manufacturing environment: the application of case based reasoning , 2002 .

[38]  W. B. Lee,et al.  Development of a case based intelligent customer-supplier relationship management system , 2002, Expert Syst. Appl..

[39]  Ian D. Watson,et al.  Applying case-based reasoning - techniques for the enterprise systems , 1997 .

[40]  Edward C. Rosenthal,et al.  Vendor Selection with Bundling , 1995 .