Surveys Under the Lens: How Public Administration Research Can Benefit from Citizen Survey Data

Analyses of comparative survey data can contribute to a more thorough understanding of citizens’ perceptions of and attitudes toward government. Thus, especially in public administration research, survey data can be a valuable research resource. This research note aims at providing an inventory of comprehensive, open-access survey data to advance quantitative public administration research about citizens’ attitudes. Applying a systematic dataset research, we found a total of 23 surveys useful for advancing public administration research, especially research on citizen–state interaction. As major contributions, first, the note sheds light on current survey status quo by capturing both data origin and usage in research. Second, it outlines an agenda for future research to draw scholarly attention to research opportunities in public administration research that could be addressed by the data.

[1]  E. Halperin,et al.  How Political Efficacy Relates to Online and Offline Political Participation: A Multilevel Meta-analysis , 2022, Political Communication.

[2]  Kaifeng Yang,et al.  A Meta‐Analysis of the Government Performance—Trust Link: Taking Cultural and Methodological Factors into Account , 2021, Public Administration Review.

[3]  Michael R. Ford.  Making People Matter: Moving Toward a Humanity-Based Public Administration , 2021, Administration & Society.

[4]  Beatriz Cuadrado-Ballesteros,et al.  Budget transparency and governance quality: a cross-country analysis , 2021, Public Management Review.

[5]  V. Weerakkody,et al.  The role of information and communications technology in the transformation of government and citizen trust , 2019, International Review of Administrative Sciences.

[6]  Dennis Hilgers,et al.  Government Openness and Public Trust: The Mediating Role of Democratic Capacity , 2020 .

[7]  V. L. Nielsen,et al.  Citizen Reactions to Bureaucratic Encounters: Different Ways of Coping With Public Authorities , 2020 .

[8]  Tom Christensen,et al.  Trust in Local Government: Service Satisfaction, Culture, and Demography , 2020 .

[9]  Bumsoo Kim,et al.  Developing contemporary factors of political participation , 2020, The Social Science Journal.

[10]  Yu Noda.  Performance information and learning effects on citizen satisfaction with public services , 2020, Public Management Review.

[11]  Meili Niu,et al.  Exploring the relationship between government budget information and citizens’ perceptions of public service performance in China , 2019, Public Management Review.

[12]  V. Bekkers,et al.  Adopting microblogging solutions for interaction with government: survey results from Hunan province, China , 2020, International Review of Administrative Sciences.

[13]  D. Moynihan,et al.  JPART Virtual Issue on Citizen-State Interactions in Public Administration Research , 2019 .

[14]  M. Guy.  Expanding the Toolbox: Why the Citizen-State Encounter Demands It , 2019, Public Performance & Management Review.

[15]  Liang Ma,et al.  National e-government performance and citizen satisfaction: a multilevel analysis across European countries , 2019 .

[16]  Dolores E. Luna,et al.  Public Value Creation through Digital Service Delivery from a Citizens’ Perspective , 2019, DG.O.

[17]  Yunsoo Lee,et al.  Exploring the Relationship between Trust in Government and Citizen Participation , 2019 .

[18]  Chao Chen,et al.  Online political efficacy and political participation: A mediation analysis based on the evidence from Taiwan , 2019, New Media Soc..

[19]  Elena Simperl,et al.  Dataset search: a survey , 2019, The VLDB Journal.

[20]  Liang Ma,et al.  Does e-government performance actually boost citizen use? Evidence from European countries , 2018 .

[21]  Ryan W. Buell,et al.  Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government , 2018, Manuf. Serv. Oper. Manag..

[22]  Fei Shen,et al.  Perceived party polarization, news attentiveness, and political participation: a mediated moderation model , 2018, Asian Journal of Communication.

[23]  D. Moynihan.  A great schism approaching? Towards a micro and macro public administration , 2018 .

[24]  Seunghoo Lim,et al.  Connecting a missing link between participation in administration and political participation: the mediating role of political efficacy , 2017 .

[25]  Homero Gil de Zúñiga,et al.  Internal, External, and Government Political Efficacy: Effects on News Use, Discussion, and Political Participation , 2017 .

[26]  Yueping Zheng.  Explaining Citizens’ E-Participation Usage , 2017 .

[27]  L. Tummers,et al.  The Impact of Red Tape on Citizen Satisfaction: An Experimental Study , 2016 .

[28]  J. D. Moor.  External Efficacy and Political Participation Revisited: The Role of Perceived Output Structures for State- and Non-State-Oriented Action Forms , 2016 .

[29]  Gregory A. Porumbescu,et al.  Placing the Effect? Gleaning Insights into the Relationship between Citizens’ Use of E-Government and Trust in Government , 2016 .

[30]  I. Sun,et al.  Chinese Trust in the Police: The Impact of Political Efficacy and Participation , 2015 .

[31]  Nattavudh Powdthavee,et al.  Would You Like to Know What Makes People Happy? An Overview of the Datasets on Subjective Well‐Being , 2015 .

[32]  Tina Nabatchi,et al.  Public Participation for 21st Century Democracy: Nabatchi/Public , 2015 .

[33]  C. Sibley,et al.  Hidden consequences of political efficacy: Testing an efficacy-apathy model of political mobilization. , 2015, Cultural diversity & ethnic minority psychology.

[34]  Lisa Blomgren Amsler,et al.  Direct Public Engagement in Local Government , 2014 .

[35]  Jennifer Oser,et al.  Is Online Participation Distinct from Offline Participation? A Latent Class Analysis of Participation Types and Their Stratification , 2013 .

[36]  Marc Hooghe,et al.  A COMPARATIVE ANALYSIS OF THE RELATION BETWEEN POLITICAL TRUST AND FORMS OF POLITICAL PARTICIPATION IN EUROPE , 2013 .

[37]  H. Guo,et al.  Public Participation and Organizational Performance: Evidence from State Agencies , 2012 .

[38]  Soonhee Kim,et al.  Public Trust in Government in Japan and South Korea: Does the Rise of Critical Citizens Matter? , 2010 .

[39]  Hindy Lauer Schachter,et al.  Objective and Subjective Performance Measures , 2010 .

[40]  Tina Nabatchi,et al.  Addressing the Citizenship and Democratic Deficits: The Potential of Deliberative Democracy for Public Administration , 2010 .

[41]  Soon Ae Chun,et al.  Government 2.0: Making connections between citizens, data and government , 2010, Inf. Polity.

[42]  Albert Jacob Meijer,et al.  Public information strategies: Making government information available to citizens , 2009, Inf. Polity.

[43]  E. Vigoda-Gadot,et al.  Citizens' Perceptions of Politics and Ethics in Public Administration: A Five-Year National Study of Their Relationship to Satisfaction with Services, Trust in Governance, and Voice Orientations , 2006 .

[44]  Geert Bouckaert,et al.  Assessing the Relation Between Satisfaction with Public Service Delivery and Trust in Government. The Impact of the Predisposition of Citizens Toward Government on Evalutations of Its Performance , 2006 .

[45]  J. C. Thomas,et al.  The Implications of Public Opinion for Public Managers , 2005 .

[46]  Tom Christensen,et al.  TRUST IN GOVERNMENT: The Relative Importance of Service Satisfaction, Political Factors, and Demography , 2005 .

[47]  J. Kampen,et al.  Potential for comparative public opinion research in public administration , 2005 .

[48]  J. Kampen,et al.  Deep Impact for High Impact Agencies? Assessing the Role of Bureaucratic Encounters in Evaluations of Government , 2003 .

[49]  Kathleen E. Halvorsen,et al.  Assessing the Effects of Public Participation , 2003 .

[50]  Caroline J. Tolbert,et al.  The Effects of E-Government on Trust and Confidence in Government , 2003, DG.O.

[51]  Todd G. Shields,et al.  Can I Make a Difference? Efficacy, Employment, and Disability , 2003 .

[52]  G. E. Smith,et al.  Reframing the Metaphor of the Citizen-Government Relationship: A Value-Centered Perspective. , 1997 .

[53]  R. Inglehart,et al.  THE RISE OF POSTMATERIALIST VALUES AND CHANGING RELIGIOUS ORIENTATIONS, GENDER ROLES AND SEXUAL NORMS , 1989 .

[54]  Azfar Nisar.  Person-Centered Public Administration: An Ideal-Type Model of Citizen-Administrator Interactions , 2021, SSRN Electronic Journal.

[55]  Christopher G. Reddick,et al.  Citizen interaction with e-government: From the streets to servers? , 2005, Gov. Inf. Q..