Investigation of Student Learning Assistance through Online Academic Help-Seeking and a Mobile Application: A Quasi-Experimental Approach

In order to enhance students' learning performance, this study adopted online academic help-seeking and a mobile application APP to investigate whether they could help to improve students' learning. An experiment was conducted in a course of 'Applied Information Technology: Office Software' with 100 students as the subjects; students were interviewed, and data on learning effects was collected and analyzed. Facebook was used as the platform for online academic help-seeking for the students. In addition, the researchers designed an APP for the purpose of helping students to learn through content presented on their mobile phones. Based on the findings in this study, the online academic help-seeking is helpful in developing students' computing skills. However, contrary to expectations, the APP did not result in better development of students' computing skills in this study.

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