The Six Sigma Black Belt Handbook

EXTREME SIX SIGMA: A new series that takes Six Sigma to the next level The Six Sigma Operational Methods Series goes beyond simply explaining Six Sigma basics to interested managers--these are hard-core working tools of statistical methods, quantitative and intense, aimed at mathematically sophisticated Six Sigma practitioners unwilling to settle for anything less than peak performance in manufacturing and services. Written by four instructors from the world-renowned Motorola University, this handbook provides the tools Six Sigma Black Belts and Master Black Belts need to deal with the most intractable business problems. The authors show how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service with corporate vision, mission, and key strategies. * Tools for estimating quality project cost on a project by project basis * A complete guide to understanding and writing financial reports * Methodologies for leading multiple projects * Problem-solving tools like Design for Six Sigma and TRIZ Contents: Strategy: Planning for Six Sigma * Project Management * Performance Reporting * Leadership for Six Sigma: Organizing for Six Sigma * Team Leader’s Tools * Team Measurement Concepts * Corporate Initiatives: Six Sigma * Lean Thinking * Human Resources Management: Organizational Alignment * Compensation and Recognition * Methodology Tools: Define * Measure * Analyze * Improve * Triz * Control * Design for Six Sigma * Financial Measurements: Financial * Operational * Reporting * By Industry: Service * Transaction * Manufacturing * Healthcare * Human Resources Management Table of contents PREFACE ACKNOWLEDGMENTS Part One: The Six Sigma Management System Chapter 1: Introduction to Six Sigma Chapter 2: Foundations of the Six Sigma Management System Chapter 3: The Leadership Modes Chapter 4: Insights into Six Sigma Leadership Chapter 5: Six Sigma Management System Case Study Part Two: Six Sigma and Lean Chapter 6: Six Sigma and Lean Part Three: Process Improvement Teams and Tools Chapter 7: Introduction to Process Improvement Teams Chapter 8: Leadership Roles in Deploying Teams Chapter 9: Kaizen Teams Chapter 10: Lean Teams Part Four: Six Sigma Teams, Methodology and Tools Chapter 11: Introduction to the DMAIC Process Improvement Chapter 12: Define Phase Chapter 13: Measure Phase Chapter 14: Analyze Phase Chapter 15: Improve Phase Chapter 16: Control Phase Chapter 17: DMAIC Summary Chapter 18: DMADV Part Five: Six Sigma Impact Measurement Chapter 19: Financial and Performance Measurement Part Six: Supplemental Information Chapter 20: Innovating Breakthrough Solutions Chapter 21: Measurement System Analysis in Non-Manufacturing Environments INDEX